Rooms Back of House Employee (Housekeeping)

Job Summary: 

The Rooms Back of House Employee is responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, in accordance with hotel standards and safety/security procedures. This position covers the responsibilities of Room Attendant, Turn Down Attendant, Houseman, Public Area Attendant, Uniform Room attendant, and Linen Runner.

Job Duties & Functions:

• Provide exceptional service to guest rooms daily in line with hotel standards.

• Replace bed linens and replenish all guest room supplies. Ensure all steps of room preparation are met, including but not limited to emptying wastebaskets, Rearranging furnishings, drapes and room accessories.

• Leave rooms in uniform arrangement as determined by Housekeeping management.

• Ensure any damage, safety risks, repairs, and strangers in assigned areas are appropriately reported.

• Ensure all lost and found items are appropriately handled in accordance with hotel policy.

• Respond to any projects or requests developed by the Housekeeping management team.

• Ensure keys and other hotel issue collateral is turned in at the close of each shift or according to the specific hotel guidelines.

• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.

• Ensure that the lobby, hallways, public areas, both interior and exterior, are kept clean.

• Take out trash from all public areas in the hotel.

• Deliver housekeeping items to guest rooms upon request in a timely and professional manner.

• Assist with various responsibilities in laundry area, including washing, folding and pressing of linens and terry.

• Perform other duties as directed, developed, or assigned.

Education & Experience:

• High School Diploma is preferred.

• 1 year of experience in a similar position at a luxury/lifestyle hotel

• A positive, hard-working attitude.

• Strong customer service and verbal communication skills.

• Flexible schedule, able to work evenings, weekends, and holidays when needed.

• Able to lift, push, pull and carry 30-50 pounds.

• Must be able to stand for prolonged periods of time during shift