Pool & Beach Attendant

Job Summary: 

The Pool & Beach Attendant will deliver exceptional guest experiences at pool, beach, and recreation areas by anticipating needs, maintaining pristine environments, ensuring safety, and promoting resort activities with professionalism, efficiency, and outstanding customer service.

Job Duties & Functions:

• Actively monitor the guest experience through ongoing, in-person interactions, ensuring service excellence and anticipating guest needs. 
• Create an outstanding experience at the pool/ beach and other recreation facilities  
• Set up towels, lounge chairs, and amenities daily to ensure a welcoming environment. Escort guests to their designated chaise lounge, whilst ensuring guest comfort. 
• Walk all assigned areas throughout each shift to remove used towels, service trays, and glassware; empty trash receptacles as needed. 
• Maintain a pristine Pool & Beach environment at all times, following daily cleaning and maintenance checklists as directed by department leadership. 
• Relocate lounge furniture to and from storage areas in accordance with daily operational requirements. 
• Adhere to all resort safety protocols, including equipment handling, guest interaction procedures, and emergency response measures. 
• Promptly report any safety concerns or protocol deviations to Loss Prevention and management teams. 
• Attend regular property and departmental meetings to stay informed and aligned with resort programming and operational goals. 
• Proactively communicate current and upcoming recreational programming and events to guests and ensure seamless execution. 
• Performs other duties and attends meetings, as assigned by hotel/department leadership 

Education and Experience:

• 1 year experience at a luxury resort/ hotel in similar operation is preferred. 
• Ability to perform duties while exposed to varying outdoor conditions typical of a tropical climate, including prolonged sun, humidity, and heat. 
• Skillful in verbal and written communication, with phenomenal customer service and attention to detail. 
• Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption 
• High School Diploma is preferred. 
• Ability to lift and move up to 50 pounds 
• Flexible schedule, able to work evenings, weekends and holidays. 
• Must be able to stand for prolonged periods of time during shift