Loss Prevention Officer

Job Summary:

The Loss Prevention Officer is responsible for providing protection for hotel guests, employees, and property. They are also responsible for giving guests a sense of comfort and well-being by maintaining a visible presence.

Job Duties and Functions:

• Conduct regular patrolling of the premises & safety and security inspections as necessary.
• Conducts and prepares reports relating to internal investigations of any losses or violations of company policies and procedures
• Conducts investigation of any guest incident or claims and prepares a detailed report accordingly. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Follows emergency management and hurricane plan as laid out by management.
• Responsible for maintaining thorough knowledge of the law and local police ordinances.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Follows preventative security programs as laid out by the management.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Perform any other duties as requested by management.

Education and Experience:

• Prior experience in security, safety or loss prevention function is preferred.
• Must have First aid & CPR certification from relevant authorities. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Ability to work a flexible schedule including weekends and public holidays.