Jobs at Grand Hyatt Grand Cayman Resort & Spa

• Sous Chef - Mexican Cuisine Specialism (Chefs/Kitchen)

  Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

• Director of Owner Relations (Operations)

  Job Summary:The Director of Owner Relations is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to Residence owners and guests while protecting the property’s operational, financial, and brand standards. This leadership role works in coordination with resort’s operations and accounting team to guarantee a seamless luxury residential experience. Key Responsibilities: 1. Serve as the primary liaison for residence owners, addressing inquiries, concerns, and requests promptly and professionally. 2. Deliver the highest level of personalized service, proactively anticipating owners’ needs to enhance satisfaction and retention. 3. Partner with the Reservations Team to allocate units for residence owners in accordance with the Residences Management Agreement. 4. Collaborate with the Accounting Team to ensure accurate billing, timely statements, and clear communication with owners on financial matters. 5. Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services. 6. Enforce residential policies and procedures to maintain property standards, safety, and security. 7. Monitor and manage the financial performance of the residences, including operating budgets, expense control, and strata billing (where applicable). 8. Coordinate and support residential events, social gatherings, and community-building initiatives. 9. Oversee and resolve property maintenance issues in collaboration with Engineering and Housekeeping to maintain the highest standards of upkeep. 10. Maintain accurate homeowner records, service logs, and confidential documentation. 11. Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines. Education & Experience: 1. Minimum 2 years’ experience as Director of Residences, Residences Manager or a comparable leadership role within a luxury or lifestyle hotel/resort.  2. Strong understanding of hotel operations at management level, with demonstrated proficiency in Front Office and Reservations operations 3. Strong understanding of Forbes/ AAA standards is mandatory.  4. Must be able to work with and understand financial information and data, and basic arithmetic functions.  5. In depth understanding of Opera and reservations platforms is a must. Knowledge of Owner Relations is preferred. 6. Must be proficient in Windows Operating Systems, Company approved spreadsheets and word processing.  7. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.  8. Flexible schedule, able to work evenings, weekends, and holidays when needed.  

• Esthetician/Beauty Therapist (Spa)

  At MERA Elemental Sanctuary, we believe in the transformative power of intuitive care and mindful beauty. Our estheticians/beauty therapists are selected not only for their technical expertise but for their warmth, presence, and commitment to creating deeply restorative experiences. As an Esthetician / Beauty Therapist, you are responsible for educating guests about their skin’s health, beauty, and therapeutic needs while delivering results-driven facial and body treatments that exceed expectations. Through refined technique, compassionate consultation, and a love for holistic care, you help cultivate guest trust and loyalty.

• Licensed Massage Therapist (Spa)

  At MERA Elemental Spa, we believe in the profound healing power of intuitive touch and wholehearted service. Our mission is to create a sanctuary where every treatment is guided not only by technique, but by deep listening—to the body, the spirit, and the unspoken needs of each guest. The Licensed Massage Therapist delivers exceptional massage and body treatments tailored to each guest’s unique needs. This role requires advanced knowledge of multiple modalities, a commitment to professionalism, and a deep passion for health and wellness.

• Director of Events & Catering (Catering/Banquet)

  The Director of Events & Catering, reporting to the Director of Food & Beverage and senior leadership, is responsible for the overall leadership of conference services and catering sales operations, ensuring flawless execution of meetings, banquets, weddings, and special events. This role combines proactive sales leadership with operational oversight to deliver exceptional guest experiences, maximize revenues, and uphold luxury service standards.

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