Food & Beverage Lead Host

Job Summary:

As the Lead Host, you serve as both a welcoming presence for our guests and a key team member within the front-of-house team. You'll oversee host operations, manage reservations and floor plans, support training of hosts, and collaborate closely with the F&B management team to ensure a smooth, refined, and guest-centric dining experience. 

Job Duties & Functions:

• Warmly welcome and escort guests to their tables, ensuring a smooth flow of service and an elevated first impression. 

• Oversee daily host operations including guest flow, table assignments, and seating rotations to optimize service. 

• Manage reservations, special requests, and large party coordination using the designated reservation system for multiple outlets within the resort. 

• Train and mentor new hosts/hostesses, ensuring consistency in service standards and guest engagement. 

• Liaise with servers, bartenders, and managers to communicate guest preferences, VIP arrivals, or special occasions. 

• Handle guest inquiries, emails, and phone calls professionally and promptly. 

• Print and prepare menus; maintain cleanliness and readiness of host stand and entrance area. 

• Assist in maintaining cleanliness and readiness of the dining room, including bussing and resetting tables as needed. 

• Monitor guest feedback and proactively assist in resolving any concerns or service issues. 

• Uphold Forbes, AAA, and brand service standards consistently. 

• Performs other duties and attends meetings, as assigned by hotel/department leadership. 

Education & Experience:

• 2+ years of experience in a host or guest service role, with at least 1 year in a lead position in a luxury or upscale dining environment. 

• Strong organization, communication, and multitasking skills. 

• Proficiency in POS and reservation systems (e.g., OpenTable). 

• Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards. 

• Ability to manage guest expectations and resolve issues gracefully. 

• Food Handler Certification (as applicable). 

• Ability to read, write, and converse in English. Additional languages are a plus. 

• Flexible schedule, including evenings, weekends, and holidays.