Housekeeping Coordinator

Job Summary:

The Housekeeping Coordinator is responsible for overseeing the daily preparation and maintenance of the guest rooms, meeting rooms, hallways, and public areas. He/she is responsible for performing all basic administrative functions in the Housekeeping department, as well as ensuring an efficient operation in accordance with hotel standards. 

Job Duties & Functions:

• Prepare daily report for all guest rooms, including all guest requests, out of order rooms, and show rooms for the day. 

•  Ensure all rooms are prepared within the timing guidelines of the hotel. 

• Ensure all public areas are maintained on a consistent basis in line with the hotel standards. 

• Actively respond to and/or delegate all requests throughout the shift.  

• Work alongside other departments, such as Front Office and Engineering, to ensure all needs are appropriately communicated and actioned. 

• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. Action any room moves, late check-outs, and additional guest requests for appropriate follow-up action. 

• Assist with ensuring all departmental collateral is kept in stock, and assist with inventory and ordering as needed. 

• Answer any departmental calls in a professional and courteous manner. 

• Assist with housekeeping related guest communication as needed. 

• Assist with the execution of special requests, guest needs, and VIP requirements. 

• Check the PMS system for information concerning room status and to enter updated room status. 

• Assist with the collection and logging of assignment sheets and ensure all lost and found collateral is appropriately managed.  

Education & Experience:

• Minimum 1 year of experience as Housekeeping coordinator  or similar at a luxury hotel/ resort.  

• Housekeeping supervisory or related job experience is preferred. 

• High School Diploma 

• Experience with Opera is a must and experience with HotSOS is preferred. 

• Must have strong proficiencies in Microsoft Office and Outlook 

• Familiar with hotel systems and operations, and the ability to enter in information accurately. 

• Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. 

• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.