Assistant Director of Housekeeping

The Assistant Director of Housekeeping is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the property.  

Job Duties and Functions: 

• Lead and supervise the entire housekeeping team, ensuring compliance with company policies and labor laws. 
• Create and manage cleaning schedules for guest rooms, public areas, and deep-cleaning projects (e.g., carpets, upholstery, draperies, and windows). 
• Ensure cleanliness and upkeep of all common areas, meeting rooms, and public spaces. 
• Assign daily tasks, distribute keys, and delegate floor responsibilities to housekeeping staff. 
• Collaborate with Front Desk and Maintenance teams to ensure rooms are maintained as per brand standards, to provide seamless guest experience.  
• Respond to and resolve guest requests and concerns when needed. 
• Responsible for hiring, training and coaching housekeeping staff.  
• Provide formal and on-the-job training for housekeeping staff, ensuring compliance with safety regulations and procedures. 
• Establish and maintain performance standards to optimize staff efficiency and service quality. 
• Conduct performance reviews, disciplinary actions, and resolve employee relations issues. Manage purchasing of housekeeping supplies within budget guidelines and evaluate product quality. 
• Control departmental expenses, including labor, supplies, and equipment. 
• Support senior management in preparing and managing annual housekeeping budget. 

Education and Experience:

• Minimum 3 years of experience in housekeeping management role at a luxury resort/ hotel.  
• Strong understanding of Forbes, AAA, LQA or similar luxury standards is required. 
• Bachelor's degree in hospitality or a related field (preferred). 
• Proficiency in Opera PMS (Property Management System) is required; experience with HotSOS is a plus. 
• Strong knowledge of managing budgets, productivity standards and labor management. 
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing 
• Experience with team hiring, coaching, and performance management. 
• Must be able to work with and understand financial information and data, and basic arithmetic functions. 
• Flexibility to work evenings, weekends, and holidays as needed. 
• Physical ability to lift up to 30 pounds.