Spa Director

• We are looking for an experienced and passionate Spa Director to join our dynamic team. The Spa Director will be responsible for overseeing all aspects of spa operations, including staff management, customer service, financial performance, and facility maintenance. The ideal candidate will have a strong background in spa management, exceptional leadership skills, and a commitment to delivering outstanding guest experiences. As Spa Director, you will be responsible for creating and maintaining a relaxing, welcoming, and professional environment for our guests. You will lead a team of spa professionals, including therapists, receptionists, and support staff, ensuring they provide exceptional service and adhere to the highest standards of professionalism and hygiene. You will also be responsible for developing and implementing spa policies and procedures, managing budgets, and ensuring the spa meets financial targets. Your role will involve collaborating closely with other departments, such as marketing, sales, and hotel management, to develop promotional strategies and packages that attract new clients and retain existing ones. You will analyze market trends and customer feedback to continuously improve spa offerings and services, ensuring our spa remains competitive and appealing to our target audience. The Spa Director will also oversee inventory management, ensuring that all spa products and supplies are adequately stocked and maintained. You will negotiate with suppliers and vendors to secure favorable terms and pricing, maintaining strong relationships to ensure consistent quality and availability of products. In addition, you will be responsible for ensuring compliance with all health, safety, and regulatory requirements, conducting regular inspections and audits to maintain a safe and hygienic environment for both guests and staff. You will also handle guest complaints and feedback professionally and efficiently, ensuring prompt resolution and maintaining high levels of guest satisfaction. The successful candidate will possess excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team. You will have a proven track record of successfully managing spa operations, demonstrating strong organizational and problem-solving abilities. A passion for wellness, beauty, and customer service excellence is essential, as is the ability to remain calm and professional under pressure. If you are a dedicated spa professional looking to take your career to the next level, we invite you to apply for this exciting opportunity to lead our spa team and contribute to our continued success.

Responsibilities 

• Manage daily spa operations, ensuring smooth and efficient service delivery.
• Recruit, train, and supervise spa staff, fostering a positive and productive work environment.
• Develop and implement spa policies, procedures, and standards to ensure exceptional guest experiences.
• Monitor financial performance, manage budgets, and achieve revenue targets.
• Collaborate with marketing and sales teams to create promotional strategies and packages.
• Ensure compliance with health, safety, and regulatory requirements.
• Oversee inventory management, negotiating with suppliers and maintaining adequate stock levels.
• Handle guest feedback and complaints professionally, ensuring prompt resolution and satisfaction.

Requirements

• Proven experience as a Spa Director or similar managerial role in the hospitality industry.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication and customer service abilities.
• Knowledge of spa treatments, wellness trends, and industry best practices.
• Ability to manage budgets, analyze financial data, and achieve revenue targets.
• Proficiency in spa management software and Microsoft Office Suite.
• Flexibility to work weekends, evenings, and holidays as required.
• Relevant certification or degree in hospitality management, wellness, or related field preferred.

What we offer

•  We believe in creating a supportive and rewarding work environment for our employees. You will enjoy a competitive salary and opportunities for professional development. We are committed to fostering a culture of collaboration, innovation, and work-life balance.