Director of Sales

About Us:

The soon to open Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today’s multi-tasking traveler.

We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation, 24/7 convenience and intuitive service.

About the Role:

As Director of Sales at the soon-to-open Hyatt Place Toronto Airport, you will play a pivotal leadership role in launching and positioning the hotel for success. This role is ideal for a strategic and dynamic sales leader with experience in pre-opening hotel environments.

You will be responsible for developing and executing comprehensive sales strategies, building a high-performing sales team, and driving revenue across all segments. Your expertise in market analysis, client relationship management, and team leadership will be critical in achieving and exceeding business goals during the pre-opening phase and beyond.

Job Responsibilities:

• Pre-opening and opening support:
• Lead the pre-opening sales and marketing activities, including establishing processes and building relationships.
• Create and implement a sales plan that drives measurable incremental occupancy, increases average rates, and increase volume, along with food and beverage and banquet sales.
• Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed the established revenue plan.
• Collaborates with the Revenue Management team to optimize pricing strategies and negotiate contracts in line with the hotel’s revenue goals.
• Analyzes market trends, competition, and customer behavior to ensure the hotel remains competitive in the local market.
• Works with marketing to promote targeted campaigns, special offers, and industry partnerships to drive business.
• Produces quarterly plans and weekly reports with strategies to achieve activity targets and annual revenue goals.
• Coordinates sales trips to key market areas (local or regional), maintaining close relationships with clients.
• Tracks performance metrics and booking trends using CRM tools.
• Develop and maintain relationships with key clients and outside contacts (for example guests, airlines, wholesalers, travel agencies, ad agencies, and local community groups) to produce group and/or convention business, including room sales, food and beverage sales and catering/banquet services.
• Provide guests with information (for example loyalty programs, area attractions, restaurants, and facility information) to enhance the guest experience.
• Perform weekly MOD shifts as needed.
• Ensures adherence to Manga Hotel policies and procedures.

Requirements:

• Extensive sales experience: Proven track record of success in hotel sales, with experience in pre-opening or opening phases preferred.
• Strong leadership and management skills: Ability to lead, motivate, and develop a sales team.
• Excellent communication and interpersonal skills: Ability to build relationships, communicate effectively, and negotiate.
• Strategic thinking and planning abilities: Ability to develop and implement effective sales strategies.
• Proficiency in sales technologies: Experience with sales CRM systems and other relevant technologies.
• Industry knowledge: Familiarity with the local market, competitive landscape, and industry trends.
• High School diploma or equivalent, and five years total experience in a hospitality or hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and experience.
• Fluent English required; additional languages are an asset

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem-solving, reasoning, motivating, organizational and training abilities are used often.

Ability to travel to attend workshops, tradeshows, conventions, etc.

May require a valid Driver’s License.

Job Type: Full-time

Benefits: Extended health care