Food & Beverage Supervisor

Hyatt Place Toronto Airport – Manga Hotels

About Us:

The soon to open Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today’s multi-tasking traveler. We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation, 24/7 convenience and intuitive service.

Job Overview

As Food & Beverage Supervisor at the newly opening Hyatt Place Toronto Airport, you will play a key role in delivering an exceptional guest dining experience while ensuring smooth daily operations of our restaurant, bar, breakfast service, and banquets. You will lead, coach, and inspire a team to uphold Hyatt’s high standards of hospitality, drive revenue performance, and create a welcoming environment that reflects our “We Care for People So They Can Be Their Best” philosophy.

Team Leadership & Training

• Recruit, train, and schedule team members to ensure efficient coverage across outlets.

• Motivate and guide associates through hands-on leadership, coaching, and ongoing feedback.

• Conduct pre-shift briefings to review daily specials, service expectations, and upcoming events.

Guest Experience

• Deliver genuine and anticipatory service by engaging with guests and responding promptly to requests and concerns.

• Handle guest feedback with professionalism, applying effective service recovery techniques to ensure satisfaction.

• Lead by example with a visible presence in outlets, greeting guests and supporting the team during peak hours.

Operations & Quality Control

• Oversee service in the restaurant, bar, breakfast area, and room service to maintain seamless operations.

• Ensure buffet and à la carte presentations meet Hyatt quality standards for freshness, taste, and visual appeal.

• Conduct daily outlet inspections to ensure cleanliness, readiness, and compliance with food safety standards.

• Monitor side work and station setup to guarantee readiness before, during, and after service hours.

Collaboration & Communication

• Foster a strong sense of teamwork across Food & Beverage and collaborate with other hotel departments to enhance guest satisfaction.

• Assist the Banquet Department with setup and service as needed.

• Communicate effectively with management regarding staffing, operational needs, and service challenges.

Health & Safety Leadership

• Ensure compliance with Hyatt Place and Manga Hotels’ Health & Safety Program.

• Identify, report, and resolve safety hazards; enforce safe work practices among staff.

• Investigate workplace incidents thoroughly and ensure accurate reporting.

• Maintain a clean, safe, and organized work environment following “Clean as You Go” principles.

Other

• Uphold Hyatt’s professional image through appearance, conduct, and adherence to brand standards.

• Perform other related duties as assigned to support hotel operations.

• High school diploma (college or hospitality diploma preferred).

• Minimum 1–2 years of supervisory experience in a restaurant, hotel, or food service environment.

• Strong leadership, organizational, and communication skills.

• Proven ability to resolve guest concerns with professionalism and empathy.

• Flexibility to work evenings, weekends, and holidays as business demands.

• Ability to:

  • Stand or walk for extended periods.

  • Lift and carry up to 50 lbs.

  • Bend, stoop, and reach as required in a food service setting.

• Be part of an exciting new hotel opening team at Toronto Pearson Airport.

• Career growth opportunities with Hyatt and Manga Hotels.

• A culture that celebrates teamwork, innovation, and personal development.

• Competitive compensation and benefits package.