Food & Beverage Associate

Food & Beverage Associate

Hyatt Place Toronto Airport – Manga Hotels

About Us:

The soon to open Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today’s multi-tasking traveler.

We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation, 24/7 convenience and intuitive service

Job Overview

As a Food & Beverage Associate at the newly opening Hyatt Place Toronto Airport, you will be a key member of our hospitality team, delivering exceptional service across our restaurant, bar, breakfast, and guest dining experiences. You will ensure guests enjoy high-quality food and beverages, a warm and welcoming atmosphere, and attentive service that reflects Hyatt’s philosophy of caring for people so they can be their best.

Key Responsibilities

Guest Service

• Greet guests with a friendly, professional, and courteous manner, taking food and beverage orders promptly.
• Provide efficient service of meals, beverages, and breakfast offerings, ensuring consistency in quality and presentation.
• Build rapport with guests through genuine interactions; anticipate needs and respond to requests or concerns promptly.
• Assist guests with seating, replenishment of coffee and beverages, and service recovery gestures as needed.

Food & Beverage Operations

• Prepare and set up breakfast items, restaurant service stations, and bar areas according to established standards.
• Maintain safe food handling practices, ensuring all items are kept at appropriate temperatures and displayed attractively.
• Clear, clean, and reset tables promptly, maintaining a tidy and sanitary environment throughout service periods.
• Assist with receiving, unpacking, and rotating stock; ensure proper storage of food and beverage items.
• Accurately process guest payments and follow cash/charge handling procedures as required.

Teamwork & Support

• Perform side work, opening and closing duties, and ensure service stations are stocked and clean.
• Collaborate with kitchen, housekeeping, and other departments to deliver seamless guest experiences.
• Share guest feedback and sales opportunities with management to support hotel success.

Safety & Compliance

• Follow all company policies, brand standards, and food safety regulations.
• Maintain compliance with Occupational Health & Safety standards and proper use of PPE.
• Report unsafe conditions, accidents, or equipment issues immediately to management.
• Contribute to a safe and clean environment by removing trash, maintaining cleanliness, and adhering to “Clean as You Go” practices.

Other

• Support special events or banquet functions as required.
• Perform other duties as assigned by supervisors or management.

Qualifications & Requirements

• Minimum 1 year of experience in food service, hospitality, or customer service preferred.
• Smart Serve (alcohol service) and/or Food Handler certification required by local regulations.
• Strong interpersonal, communication, and customer service skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Energetic, reliable, and detail-oriented with a strong commitment to teamwork.
• Ability to:
  • Stand or walk for extended periods.
  • Lift and carry up to 50 lbs.
  • Bend, stoop, kneel, and handle serving trays, plates, and equipment.
  • Work flexible shifts, including early mornings, evenings, weekends, and holidays.