Director of Operations
Hyatt Regency Bethesda
Bethesda, MD
Hyatt Regency Bethesda
One Bethesda Metro Center (7400 Wisconsin Ave)
Bethesda, MD 20814
Telephone (301) 657-1234
Compensation: $120,000 to $130,000 per year
Opportunity: Director of Operations
Supervise and manage hotel departments and oversee hotel operations as directed.
Potential Career Path
General Manager – Area General Manager –Regional Director of Operations
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.
- Coordinate with corporate accounting department to oversee payroll functions.
- Oversee and ensure internal audit standards are met.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Serve on the hotel’s safety committee.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s degree preferred.
- Intermediate knowledge of overall hotel operations.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Hyatt Regency Bethesda
Hotel with 390 Rooms
Our Hotel
Hyatt Regency Bethesda welcomes you to our completely renovated hotel. This recent multi-million dollar transformation includes all new guest rooms and bathrooms, remodeled meetings space including a stunning rooftop event space, and a revitalized lobby in our 12 story atrium. Located in the heart of downtown, our Bethesda, Maryland hotel is ideal for both business and leisure travelers to the Washington DC area. We offer direct access to the Metrorail and several bus routes, and only a short drive from the Georgetown and the most exciting attractions in the Capital region. Host high level meetings or conferences in our meeting space, relax in our brand-new guest rooms and suites, and savor USDA prime aged steaks and seafood at the nationally acclaimed Morton’s, The Steakhouse.
What to Expect
We’re excited that you’re interested in joining our team! Here’s what you can expect throughout our recruitment process:
Submit Application
Once you submit your application, you will receive an automated email confirming that we have received your resume. Due to the high volume of applicants we receive, please note that response times may vary, and follow-ups may not be immediate.
Recruiter Call
If your qualifications align with the position, you will receive an email invitation to schedule an initial phone screen with a recruiter. Some candidates may also be invited to a secondary virtual screening, which will be hosted via Google Meet.
If your qualifications do not meet the criteria for current open roles, we will retain your resume for future opportunities that may be a better fit.
Site Visit
The final stage of our recruitment process is an in-person interview at the hotel. You’ll meet with the hiring manager and have a chance to get to know the team during a site visit.
Communication
At any point in the process, if we decide not to move forward with your application, we will notify you.