Assistant Front Office Manager
Hyatt Regency Bethesda
Bethesda, MD
Hyatt Regency Bethesda
One Bethesda Metro Center (7400 Wisconsin Ave)
Bethesda, MD 20814
Telephone (301) 657-1234
Compensation: $22.50 to $24.39 per hour
Opportunity: Assistant Front Office Manager
Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.
Potential Career Path
Front Office Manager – Rooms Division Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
- Review, submit for approval, and order capital budget items as required.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s degree preferred.
- 1 to 3 years hospitality related experience, including front desk operations experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Hyatt Regency Bethesda
Hotel with 390 Rooms
Our Hotel
Hyatt Regency Bethesda welcomes you to our completely renovated hotel. This recent multi-million dollar transformation includes all new guest rooms and bathrooms, remodeled meetings space including a stunning rooftop event space, and a revitalized lobby in our 12 story atrium. Located in the heart of downtown, our Bethesda, Maryland hotel is ideal for both business and leisure travelers to the Washington DC area. We offer direct access to the Metrorail and several bus routes, and only a short drive from the Georgetown and the most exciting attractions in the Capital region. Host high level meetings or conferences in our meeting space, relax in our brand-new guest rooms and suites, and savor USDA prime aged steaks and seafood at the nationally acclaimed Morton’s, The Steakhouse.
What to Expect
We’re excited that you’re interested in joining our team! Here’s what you can expect throughout our recruitment process:
Submit Application
Once you submit your application, you will receive an automated email confirming that we have received your resume. Due to the high volume of applicants we receive, please note that response times may vary, and follow-ups may not be immediate.
Recruiter Call
If your qualifications align with the position, you will receive an email invitation to schedule an initial phone screen with a recruiter. Some candidates may also be invited to a secondary virtual screening, which will be hosted via Google Meet.
If your qualifications do not meet the criteria for current open roles, we will retain your resume for future opportunities that may be a better fit.
Site Visit
The final stage of our recruitment process is an in-person interview at the hotel. You’ll meet with the hiring manager and have a chance to get to know the team during a site visit.
Communication
At any point in the process, if we decide not to move forward with your application, we will notify you.