Sales Manager: Business/ Transient (BT)

About Us:

TOOR Hotel, part of JdV by Hyatt, is a lifestyle boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views.

We pride ourselves on delivering a world-class hospitality experience while maintaining a warm and inviting atmosphere that reflects the unique spirit of the city.

About the Role:

The Business Transient Sales Manager will develop and manage the hotel’s negotiated transient and group segments. The candidate must be skilled in building relationships, engaging clients, anticipating guest needs, and exceeding expectations. This candidate will work alongside the Director of Sales to achieve pre-established room and revenue goals.

Job Responsibilities:

• Proactively solicits and qualifies new business to achieve personal and hotel revenue goals through telephone solicitation, outside sales calls, site inspections, written communication, and client entertainment.
• Conducts targeted account research to determine revenue potential.
• Participates in daily business review meetings, training, and other sales-related meetings as required.
• Collaborates with the Revenue Management team to optimize pricing strategies and negotiate contracts in line with the hotel’s revenue goals.
• Analyzes market trends, competition, and customer behavior to ensure the hotel remains competitive in the local market.
• Works with marketing to promote targeted campaigns, special offers, and industry partnerships to drive business.
• Responds to sales leads and clients’ requests within 4 hours.
• Prepares and customizes sales presentations and proposals to meet client’s needs.
• Works in harmony with other departments to execute group bookings and catering events.
• Produces quarterly plans and weekly reports with strategies to achieve activity targets and annual revenue goals.
• Coordinates sales trips to key market areas (local or regional), maintaining close relationships with clients.
• Tracks performance metrics and booking trends using CRM tools.
• Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements.
• Performs weekly MOD shifts as needed.
• Ensures adherence to Manga Hotel policies and procedures.

Requirements:

• Must have excellent communication, written and verbal required
• Must have a sharp knowledge and understanding of the hotel sales / operations
• This position must have a minimum of 2 years’ experience in hotel sales
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
• A working knowledge of Delphi is a plus.
• Must be able to work a flexible schedule, hold a valid driver’s license and drive to client appointments
• Self-motivated with the ability to function and make decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.
• University/College degree in a related discipline is preferred
• Must have current legal authorization to work in Canada

Job Type: Full-time

Benefits: Extended health care