Hotel Controller

About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Join our team as Hotel Controller and take charge of the financial heartbeat of our boutique hotel in Toronto. We're seeking a detail-oriented, proactive professional to oversee our accounting operations, ensure compliance, and support the property’s overall financial health.

Duties and responsibilities related to the Hotel Controller Role:

Accounts Receivable

• Issue timely, accurate invoices per account specifications with complete supporting documentation.

• Conduct regular collection calls and maintain strong client relationships.

• Prepare and distribute weekly collection status reports.

• Accurately apply payments based on remittance advice.

Cash Handling

• Reconcile daily cash and make deposits.

• Oversee petty cash and floats (in coordination with team members).

• Ensure proper management of gratuities.

• Collaborate with designated staff for banking duties.

Income Audit

• Review and balance Daily Revenue Reports (DRRs).

• Audit all adjustments for accuracy and legitimacy.

• Ensure completeness and distribution of daily reports.

• Verify credit card reconciliations and F&B revenue postings.

• Monitor the guest ledger and assist in resolving billing discrepancies.

Chargeback Management

• Respond promptly to chargeback retrieval requests with complete documentation.

• Implement best practices to reduce chargebacks in accordance with credit card company guidelines.

Month-End Closing

• Ensure timely inventory completion and F&B credits.

• Compile and submit all required month-end reports to Head Office.

• Support the Corporate Office with financial statement preparation.

Payroll Administration

• Verify and reconcile timecards daily using the Advance Tracker system.

• Produce daily and weekly labour cost reports, flagging any discrepancies.

• Ensure accurate department and position coding for payroll functions.

• Maintain organized documentation for new hires, terminations, and leaves of absence.

Other Duties

• Perform additional tasks and responsibilities as assigned by the General Manager or their designate.

Qualifications & Requirements

• Degree or diploma in Accounting, Finance, or a related field.

• Minimum 3 years of experience in hotel accounting or hospitality finance.

• Proficient in Microsoft Excel and accounting software (e.g., Sage, QuickBooks, Opera, etc.).

• Strong organizational skills with excellent attention to detail.

• Ability to work independently, meet deadlines, and manage multiple priorities.

• Experience with payroll systems and labour tracking tools is a strong asset.

• Knowledge of hotel systems, procedures, and reporting requirements.

• Must have current legal authorization to work in Canada

• Work in a vibrant and supportive team environment.

• Be part of a growing and respected hospitality brand.

• Competitive compensation package with benefits.

• Opportunities for growth and development within the company.