Executive Housekeeper

About the Wildbirch Hotel

Welcome to The Wildbirch Hotel — where modern luxury meets Alaskan adventure. Located in the heart of Anchorage, our boutique hotel is a sanctuary for experience-driven travelers seeking warmth, authenticity, and elevated style. We pride ourselves on delivering exceptional guest experiences through thoughtful design, intuitive service, and a culture of excellence.

Position Summary

We are seeking a hands-on, detail-obsessed, and people-first Executive Housekeeper to lead the heart of our guest experience — our housekeeping department. This role is crucial in shaping the atmosphere and presentation of the hotel, ensuring every room and public space reflects the Wildbirch standard of curated comfort and spotless beauty.

As the Executive Housekeeper, you will be a strategic leader, an operational expert, and a cultural ambassador. You’ll lead a team of housekeeping professionals with purpose and integrity while maintaining the highest standards of cleanliness, organization, and service excellence.

Key Responsibilities

• Lead with Purpose: Supervise, coach, and inspire a high-performing housekeeping team, fostering a culture of pride, ownership, and hospitality.
• Operational Oversight: Direct and coordinate daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry.
• Quality Control: Conduct regular inspections of rooms and facilities, holding the team accountable for cleanliness, presentation, and maintenance standards.
• Training & Development: Design and deliver onboarding, skills training, and ongoing performance development for all team members.
• Scheduling & Staffing: Manage daily and weekly staffing schedules to meet occupancy demands while controlling labor costs.
• Inventory & Procurement: Maintain accurate par levels of linen, amenities, and cleaning supplies; coordinate with vendors to ensure timely, cost-effective purchasing.
• Collaboration: Partner with Engineering, Front Office, and F&B to support guest satisfaction and ensure seamless internal communication.
• Guest Interaction: Resolve guest concerns related to housekeeping with empathy and a commitment to recovery and excellence.
• Health & Safety: Uphold all OSHA, brand, and local regulations to ensure a safe environment for guests and staff.
• Visual Brand Stewardship: Ensure the physical appearance of the hotel aligns with the Wildbirch brand — fresh, stylish, and well-maintained at all times.

Required Skills & Experience

• Minimum 3 years of leadership experience in Housekeeping or Rooms Division, preferably in an upper-upscale or boutique hotel environment.
• Proven ability to lead large teams in a fast-paced, high-touch service culture.
• Strong understanding of cleaning techniques, materials, and environmental services best practices.
• Experience managing budgets, productivity KPIs, and inventory.
• Skilled in using hotel systems including Opera PMS and Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluent in room inspections, linen/laundry operations, and deep cleaning schedules.
• Strong emotional intelligence, communication, and conflict resolution abilities.
• Flexible schedule — ability to work weekends, holidays, and peak business periods.
• Bilingual fluency in Spanish and English is a strong plus.
• Bachelor’s degree in Hospitality, Management, or a related field is a plus.

What We’re Looking For

• A natural leader who sets the tone with energy, structure, and care.
• Someone with an eye for detail and a love for hospitality — who takes pride in a perfectly made bed and a spotless corridor.
• A calm problem solver who remains cool under pressure and always finds a way forward.
• A team builder who leads with empathy and holds others accountable with respect.
• Someone passionate about boutique hospitality and creating memory-making guest experiences.