Reservations Manager

RESERVATIONS MANAGER

The Reservations Manager is responsible for providing oversight of the Reservations function for the hotel. This individual helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to property standards. He/she is also responsible for participating in weekly revenue calls.

Job Duties & Functions

• Ensure all incoming reservation calls are answered in a friendly, efficient and courteous manner, as outlined in SOP
• Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in support of the sell strategy.
• Continually update Central Reservations/call center on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
• Ensure alignment between Envision and PMS data to optimize revenue opportunities.
• Demonstrates technical knowledge to open, close and place restrictions in various booking engines and with OTA partners, as applicable.
• Attend Revenue Strategy meetings and give input on trends and opportunities to maximize revenue. Ensures the development and implementation of reservation sales strategies that generates revenue and profitability. 
• Attend Pre Convention meetings when needed and other ad hoc meetings as requested
• Manage rooms inventory on daily basis and communicate any upsell opportunities to FOH teams.
• Work closely with Residences manager to manage reservation requests for residence owners and ensure prompt communication at all times.
• Work closely with rooms controller and front of house management in order to ensure efficient blocking of rooms.
• Support the development of sales packages that meet guest needs and hotel profitability. Coordinates with hotel management to improve sales metrics.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts. Ensure all traces are accurately updates and communicate with corresponding departments.
• Maintain accurate files and reports including effective management of department expenses, including payroll.
• Provides coaching, counseling and development of Reservations team in addition to managing schedules.
• Performs other duties and attends meetings, as assigned by hotel/department leadership

Education & Experience 

• Minimum 2 years of experience managing hotel reservations department in leadership capacity.
• Strong understanding of Forbes/ AAA brand standards is preferred. Hospitality Management degree is preferred.
• Proficiency in managing hotel rate codes, booking engines, OTA and building packages is mandatory.
• In depth understanding of Opera and reservations platforms is a must. 
• Proficiency in Microsoft Office is a must.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must possess comprehensive knowledge of the field's concepts and principles.
• Experience in hiring and coaching team members.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

UDS$65,000- USD$80,000