Front Of House Manager

FRONT OF HOUSE MANAGER

As a Front of House Manager, you would be responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the Front office team.

Job Duties & Functions

• Directs and administers all Front Office operations to include, but not limited to, front desk, guest services, bell, operator, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards
• Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implements and monitors all corporate marketing programs
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Runs and completes daily reports, analyzes data and makes decisions based on data
• Resolves guest issues and concerns to guest satisfaction
• Recruits, interviews and trains associates
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required.

Education and Experience

• 3 years of front of the house management experience in a luxury or lifestyle hotel/resort.
• Strong understanding of Forbes/ AAA brand standards is preferred.
• Hospitality Management degree is preferred.
• In depth understanding of Opera and reservations platforms is essential
• Proficiency in Microsoft Office is essential
• Experience with hiring and coaching team members.
• Experience with purchasing systems/processes and managing expenses is a must.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.