IT Manager

Grand Hyatt Grand Cayman Resort & Spa
Grand Cayman, Cayman Islands

Grand Hyatt Grand Cayman Resort & Spa

89 West Bay Road

Grand Cayman, KY1-1205

Cayman Islands

382 Room Resort

GRAND HYATT GRAND CAYMAN RESORT & SPA

Now Accepting Resumes for:

IT MANAGER

A successful applicant is responsible for providing help desk IT support to the on-property and remote team members.  They are responsible for managing all systems and implementing technological strategic solutions. They must be able to work independently as well as collaboratively with Team members.


RESPONSIBILITIES

  • Provide support for computer and mobile end-users.
  • Work with various departments to ensure smooth delivery of technological resources for all property events.
  • Research new technologies, work with Team Leadership to recommend, design and implement innovative, cost-effective technology solutions. Ensures PCI compliance for property.
  • Comply with property standards and local regulations to encourage safe and efficient operations that is service oriented.
  • Maintain systems as necessary.
  • Coordinate 3rd party vendors to include working with various vendors.
  • Work with the Leadership Team to ensure that IT operations are aligned with business needs. 
  • Perform special projects and other responsibilities as assigned.
  • Work may include racking and stacking network and server equipment, toning and terminating cabling, creating new user accounts, joining computers to domains, training, etc.

REQUIREMENTS

  • Associates college degree or equivalent experience. Three to five years of IT employment including working on and supporting end users in a windows domain environment. Hotel experience required.
  • Active Directory and Exchange knowledge including Windows authentication to AD, Windows file and print sharing required.
  • Printer/peripheral device troubleshooting skills. Networking experience with TCP/IP, DNS, and DHCP
  • Experience with wireless peripherals/devices especially mobile devices.
  • Strong Microsoft Office skills including Word, Excel and Outlook a must.
  • Excellent communication skills with ability to read, write, and speak in English.
  • Must work well in stressful, high-pressure situations. Ability to multitask, efficient and well organized, and able to meet deadlines.
  • Self-motivated and detail oriented with ability to manage technical events.
  • Critical thinking and problem solving/troubleshooting a must.
  • Must be able to lift 20 lbs.
  • Flexibility to work evenings and weekends.
  • Must be able to live and work in Cayman Islands.

SALARY

Salary will be commensurate with experience and in the range of US$75,000 to US$95,000

Benefits include health insurance, pension plan, and paid vacation in accordance with Caymanian Labour Laws.

Resumes may be submitted via email to hyattgrandcaymanhr@gmail.com

Opening Q4 2025

Grand Hyatt Grand Cayman Resort & Spa

382 Room Resort

EMBRACE THE BEAUTY OF GRAND CAYMAN

A world-class beach warrants a world-class stay, and that’s exactly what awaits at Grand Hyatt Grand Cayman Resort & Spa, ideally situated near Seven Mile Beach and just 10 minutes from Owen Roberts International Airport. With our resort as home base, opportunities for fun and relaxation abound, whether you prefer to swim, surf, snorkel, paddleboard or otherwise enjoy the cerulean Caribbean. Just minutes away, explore George Town and the most popular nature attractions. Inside the resort, our sumptuous spa soothes your body and mind, with treatments accompanied by beautiful views and exceptional service. Lounge at one of our amazing pools, work out at the on-site fitness center, indulge in exclusive amenities at Grand Club Lounge and know that our grand event venues feature unrivaled ocean vistas and the largest space on the island. It’s all here on 900 feet of spectacular oceanfront overlooking the Caribbean Sea and breathtaking sunset views.