Transient Sales Manager

The successful applicant will be responsible for driving revenues by building strong relationships with Transient customers and providing excellent customer service to grow the business. Contribute to the strategic planning, development, and implementation of hotel sales initiatives.

RESPONSIBILITIES

• Establish, enhance, and maintain productive sales relationships with new and existing internal and external customers. Conduct a successful and aggressive solicitation process.
• Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Conduct site inspections with clients and FAMs. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Initiate and follow up on leads. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maintains proper and timely communication with the account customer(s) to verify overall satisfaction and quick resolutions. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Coordination of group and transient bookings to maximize profits.
• Assist in the preparation of required reports. Monitor production of all accounts and evaluate trends within the markets.
• Be familiar with all sales policies and selling techniques with an emphasis on maximizing occupancy, and Average Daily Rate (ADR). Understands the overall market, and the property’s primary target customer and service expectations. Works with the management team to create and implement a transient sales/marketing plan addressing revenue, customers, and market.
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Travel to conduct outside calls, promote the hotel, attend trade shows, and site inspections on island and meet clients if remote-based.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned

REQUIREMENTS

• A four-year college degree or equivalent experience. 
• Two+ years in related position of Hotel Sales. Experience in resort sales and Caribbean preferred.
• Strong Microsoft Office skills including Word, Excel and Outlook are a must. Experience with Hoteligence and other Transient RFP sites required.
• Must work well in stressful, high-pressure situations. Ability to multi-task, efficient and well organized, and able meet deadlines. Must be able to work under minimal supervisor and remotely.
• Extensive travel required for this position.
• Energetic, enthusiastic and motivational. Good customer service skills.
• Flexibility to work. 
• Must be able to work in Cayman Islands. This position can be US-based.