Transient Sales Manager

Grand Hyatt Grand Cayman Resort & Spa
Grand Cayman, Cayman Islands

Grand Hyatt Grand Cayman Resort & Spa

89 West Bay Road

Grand Cayman, KY1-1205

Cayman Islands

382 Room Resort

Benefits include health insurance, pension plan, bonus plan and paid vacation in accordance with Labor Laws where employee resides.

Fantastic opportunity to sell Grand Cayman's newest luxury gem.
Flexible based upon need

Compensation: $95,000 to $105,000 per year, plus bonus

The successful applicant will be responsible for driving revenues by building strong relationships with Transient customers and providing excellent customer service to grow the business. Contribute to the strategic planning, development, and implementation of hotel sales initiatives.

RESPONSIBILITIES

  • Establish, enhance, and maintain productive sales relationships with new and existing internal and external customers. Conduct a successful and aggressive solicitation process.
  • Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships.
  • Executes brand’s Customer Service Standards and property’s Brand Standards.
  • Conduct site inspections with clients and FAMs. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
  • Initiate and follow up on leads. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Maintains proper and timely communication with the account customer(s) to verify overall satisfaction and quick resolutions. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Coordination of group and transient bookings to maximize profits.
  • Assist in the preparation of required reports. Monitor production of all accounts and evaluate trends within the markets.
  • Be familiar with all sales policies and selling techniques with an emphasis on maximizing occupancy, and Average Daily Rate (ADR). Understands the overall market, and the property’s primary target customer and service expectations. Works with the management team to create and implement a transient sales/marketing plan addressing revenue, customers, and market.
  • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
  • Develop and conduct persuasive verbal sales presentations to prospective clients.
  • Travel to conduct outside calls, promote the hotel, attend trade shows, and site inspections on island and meet clients if remote-based.
  • Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
  • Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work regularly.
  • Perform any other job-related duties as assigned

REQUIREMENTS

  • A four-year college degree or equivalent experience. 
  • Two+ years in related position of Hotel Sales. Experience in resort sales and Caribbean preferred.
  • Strong Microsoft Office skills including Word, Excel and Outlook are a must. Experience with Hoteligence and other Transient RFP sites required.
  • Must work well in stressful, high-pressure situations. Ability to multi-task, efficient and well organized, and able meet deadlines. Must be able to work under minimal supervisor and remotely.
  • Extensive travel required for this position.
  • Energetic, enthusiastic and motivational. Good customer service skills.
  • Flexibility to work. 
  • Must be able to work in Cayman Islands. This position can be US-based.

Grand Hyatt Grand Cayman Resort & Spa

382 Room Resort

EMBRACE THE BEAUTY OF GRAND CAYMAN

A world-class beach warrants a world-class stay, and that’s exactly what awaits at Grand Hyatt Grand Cayman Resort & Spa, ideally situated near Seven Mile Beach and just 10 minutes from Owen Roberts International Airport. With our resort as home base, opportunities for fun and relaxation abound, whether you prefer to swim, surf, snorkel, paddleboard or otherwise enjoy the cerulean Caribbean. Just minutes away, explore George Town and the most popular nature attractions. Inside the resort, our sumptuous spa soothes your body and mind, with treatments accompanied by beautiful views and exceptional service. Lounge at one of our amazing pools, work out at the on-site fitness center, indulge in exclusive amenities at Grand Club Lounge and know that our grand event venues feature unrivaled ocean vistas and the largest space on the island. It’s all here on 900 feet of spectacular oceanfront overlooking the Caribbean Sea and breathtaking sunset views.