JOB RESPONSIBILITIES

• Assists in soliciting and booking new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, property tours, networking, etc.); maximize room revenue to meet/exceed goals.
• Assist in analyzing competition, market trends and customer needs and comments; and assists with various sales and rate reports to continually assess group's productivity against the budget, plan and marketplace.
• Assist in developing and continually enhance relationships with key corporate, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share.
• Work closely with Reservationist in monitoring rooming lists, reporting pick up; VIP and upgraded accommodations.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/ refer to appropriate individual.
• Work closely with other departments in the hotel, attend daily stand-up meetings to provide information in a timely manner and ensure group needs are carried out as contracted.
• Assist in preparing and distribute Group resumes to all departments. Communicate effectively with customers, managers and associates to ensure all information related to groups are conveyed smoothly.
• Assist in the preparation and execution of marketing responsibilities as deemed appropriate by Sales Director and/or General Manager
• Implement company programs and resolve daily, operational issues through consistent monitoring of guest arrivals ensure optimal level of service, quality, and hospitality.

EXPERIENCE:

• Prior Experience:
  • 3+ Previous sales employment in a related position with this company or other companies. Hospitality Sales administration related work.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
  • Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.
• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during business hours, Monday - Friday 8am - 5pm, while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

BENEFITS:

The Wildbirch Hotel offers a dynamic and collaborative working environment, with a benefits package that includes:

• Competitive Base Salary
• Paid Time Off (PTO)
• Medical, Dental, Vision, Life Insurance
• 401K
• Hotel Executive Bonus Program
• Monthly Cell Phone Stipend

Join us at The Wildbirch Hotel and help create unforgettable experiences that reflect the heart and soul of Alaska.