Open Call

OPEN CALL

Date: Monday Oct. 26, 2027

Time: 10am - 12:30pm

Location: 848 Washington Street corner of Little West 12th 

Please bring Resumes

View Job Descriptions below. We are looking for candidates who have experience or relatable experience in:

Front Desk Agents - Full-time - $25.13 per hour

Overnight Front Desk Agent - Full-time - $25.13 per hour

Bell Attendant - Full-time - $17.00 per hour + tips

Must have open availability for all positions.

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell.  To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Job Title: Front Desk Agent /Overnight Front Desk Agent

Department: Front Office

Location: The Standard, High Line

Reporting to: Director of Front Office Operations/MOD

Job Purpose: To warmly welcome and assist guests with exceptional service, ensuring seamless check-ins and check-outs, and providing valuable local insights to enhance their overall experience at The Standard.          

Main Duties & Responsibilities: 

• Welcome guests in a friendly, prompt and professional manner.
• Perform check-in and check-out procedures using Opera. Obtains guest information and ensures that the assigned room type and rate are correct. 
• Review bills with guest upon check-out and obtains guest signature.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-Sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Communicates room statuses with housekeeping to coordinate timely check-ins and check-outs.  Informs housekeeping of early arrivals and “rush” rooms.
• Communicates with bellmen to deliver luggage or other items to guest rooms.  Informs bellmen of guest requests.
• Coordinates transportation to and from the airport. 
• Reviews log book and comments/complaints book at beginning of shift.  Adds any important information to books throughout shift.
• Reviews all planned arrivals and departures in Opera and notes estimated times.
• Coordinates any room changes or moves.
• Informs guests of any visitors.
• Provide guests with recommendations for dining, shopping, and for any other requests. Has a thorough and extensive knowledge of the area. 
• Provides guests with directions.
• Confirm lunch or dinner reservations with internal or external restaurants for guests. 
• Ensures that supplies in amenity drawer are stocked and organized.
• Ensures that lighting in lobby is appropriate.
• Makes reservations when reservations department is not available or if requested in person.
• Maintains a cashier bank.  Prints ledger and closes cashier at end of shift.
• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes.
• Communicates important information with the previous and next shift.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Maintains a courteous and professional manner at all times.
• Has thorough knowledge of hotel property and services.
• Ensures privacy and confidentiality for all hotel guests.

Specific Requirements:

Essential:

• Ability to read, comprehend, and carry out instructions, preferably bilingually.
• Have at least 1 to 3 years prior experience in similar position.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to deal with problems involving a few concrete variables in standardized situations
• Have organizational skills.
• Have sanitation skills.
• Open availability must be considered.
• Level of experience in a high volume, high-end hotel is recommended but not required.

Physical:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Remain in a stationary position for extended periods of time.
• Work with sharp objects in a safe manner.
• Will be exposed to hot and cold temperature extremes.

Compensation and Benefits

• Pay Rate $25.13 per hour
• Excellent and Affordable Health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• 401k- 50% match up to 4% of salary, 1-yr. waiting period
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!

Job Title: Bell Attendant

Department: Front Office

Location: The Standard, High Line

Reporting to: Director of Front Office Operations/MOD

Job Purpose: To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.                                                              

Main Duties & Responsibilities:  

• Opens door and greets as they enter and leave the hotel.
• Assist guests with carrying luggage during check-in and check-out.  Safely and promptly delivers to and picks up luggage from guest rooms. 
• Tags and places guest luggage in storage at guest request.  Retrieves luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities.
• Assist guests with transportation by getting taxis or arranging car services.  Opens car and taxi doors for guests.
• Parks and retrieves cars from valet parking.  Communicates all guest valet information to Guest Service Agent.
• Occasionally runs errands for guests and delivers items to guest rooms.
• Accepts mail for the hotel to be given to front desk.  Refers package deliveries to the front desk to be accepted and logged. Occasionally deliver packages to guest rooms.
• Attends to any special requests from guests.
• Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc.
• Maintains a courteous and professional manner at all times.
• Perform any other duties, if capable, as requested by management.

Specific Requirements:

Brand Ambassador: Throughout the hotel we actively seek to employ a group of people that are committed to delivering our unconventional brand of hospitality while also growing with us.

• They are committed to and fully comprehend the idea of being of service;
• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
• They are ambitious, vibrant and social/friendly individuals;
• They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;
• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;
• They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;
• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;
• They are able to entertain guests in a compassionate, respectful and meaningful manner;
• They are authentically themselves;
• They want to play a role in constructing a kinder and better world.

Essential:   

Physical:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Long periods of standing
• Periods of outside work
• Moving about the public areas
• Handling objects such as luggage
• Continuous contact with Guests
• Bending, kneeling, stooping
• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
•        Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
•        Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
•        Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
•        Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
•        High School Diploma or equivalent

Desirable:

• Multi-lingual
• College education
• Prior guest service work experience

Compensation and Benefits:

• Pay Rate $17.00 per hour + tips
• Excellent and Affordable Health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• 401k- 50% match up to 4% of salary, 1-yr. waiting period
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!