Housekeeping Manager

Reporting to the Executive Housekeeper, the duties and responsibilities are as follows:

• Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• Manage and coordinate a team of room attendants, assistant managers, supervisors, houseperson’s, public spaces attendants, pool attendants and night cleaners.
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
• Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
• Assist Front Office to oversee any emergency situations that may take place during the shift.
• Assist in training, performance reviews, scheduling, payroll / daily sales and labour and maintaining supplies at the direction of the Executive Housekeeper.
• Maintain a high level of professionalism, providing exceptional guest service.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Trains, supervises, motivates and coaches Housekeeping managers, supervisors and Attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• Some cleaning of rooms may be required as needs dictate.

Qualifications:  

• Minimum of 2 year progressive experience in a hotel housekeeping department required in a luxury hotel environment preferred.
• A university degree or college diploma is required in hospitality management, hotel management or business management.  Other post-secondary education is acceptable if combined with cleaning supervision experience.
• Previous experience cleaning rooms alone and not as a team.
• Proficiency in Microsoft Office programs, as well as Internet systems.
• Previous experience training new colleagues in a housekeeping department.
• Must be a self-starter with demonstrated leadership ability fostering a positive team environment
• Professional, well organized, with excellent attention to detail.
• Strong Interpersonal skills required.
• A polished approach to guest service and colleague interactions
• A passion for Guest Services and the proven ability for consistently anticipating guest needs.
• Must be flexible to work as business levels dictate, including evenings and weekends. Ability to stand and walk for long periods of time. 
• Moderate lifting is required in the role when assisting team members.