Barista

Barista Job Description

The Canteen, located inside The WildBirch Hotel, brings Alaska adventure to early morning adventures and afternoon pick-me-ups. We are looking for experienced baristas to join our team providing service for all our guests.

Position: Barista

Reports to: Store Manager

Summary

Prepares and serves coffee, tea, and specialty beverages while delivering excellent customer service in a fast-paced environment within the hotel 

Key Responsibilities

    •    Prepare beverages (espresso drinks, drip coffee, tea, blended drinks) according to recipe standards

    •    Take customer orders accurately via register or POS system

    •    Operate and maintain espresso machines, grinders, and other equipment

    •    Handle cash and card transactions, process payments correctly

    •    Maintain cleanliness of workstation, dining area, and equipment

    •    Restock supplies (cups, lids, syrups, milk, beans) as needed

    •    Follow food safety and sanitation guidelines

    •    Provide friendly, knowledgeable customer service; answer menu questions

    •    Handle customer complaints or escalate to supervisor when needed

Requirements

    •    Ability to stand for extended periods and lift up to 25-30 lbs

    •    Availability for early mornings, weekends, and/or evenings

    •    Strong communication and multitasking skills

    •    Basic math skills for handling transactions

    •    Prior food service/barista experience preferred, not always required

    •    Food handler’s certification (if required by local law)

Preferred Qualifications

    •    Customer service experience

    •    Knowledge of coffee brewing methods and beverage recipes

    •    Ability to work in a team environment

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