Pre -Arrival Specialist
Hyatt Vacation Club at Wild Oak Ranch
San Antonio, TX
Hyatt Vacation Club at Wild Oak Ranch
9700 West Military Drive
San Antonio, TX 78251
Telephone (210) 647-9300
Website www.hyatt.com
Managed by Hyatt Vacation Ownership
Current Job Openings
Are you looking for a place where meaningful moments are made together?
Shift: 1st/2nd; must be available to work weekends and holidays
Requirement: Valid driver’s license required
Position type: Full Time
Hourly Wages: $22.50
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perk:
Free On-Site Parking
Discounted meals
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
As a Pre-Arrival Specialist, a typical day will include:
Creates, Maintains, and updates the pre-arrival templates and Owner communications.
Coordinates with other departments to conduct routine maintenance.
Replies to all Vacation Planning emails/calls within the specified time frame.
Corresponds with guests regarding villa location and other special requests.
Communicates special requests to other departments and/or VIP amenities.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Pre-Arrival Specialist at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Hyatt Vacation Club at Wild Oak Ranch
Time-Share with 96 Units
An adventure‑filled retreat in San Antonio.
Set in gorgeous Texas Hill Country and just minutes from downtown, Wild Oak Ranch is the perfect home base for history buffs, golfers, and fun-loving families alike. Surrounded by the greens of an award-winning golf course and 39 acres of lush landscaping and nature trails, this ranch-inspired haven encourages Owners and guests to enjoy the outdoors. From splashing away in the resort’s pools and 800‑foot lazy river to observing Texan flora and fauna on the winding on-site trails, unforgettable vacation memories are made here.