Night Auditor

Location:         Niagara-on-the-Lake, ON
Opening:         Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

As a Night Auditor, you will oversee the hotel during overnight hours while delivering attentive guest service, maintaining property safety and security, and completing nightly accounting and reporting procedures. Reporting to Front Office Management, this role combines front office operations, guest assistance, night audit responsibilities, and overnight property oversight to ensure a seamless experience for guests and a successful transition into the next business day.

What You’ll Do

• Welcome and assist guests during overnight hours with professionalism and warmth
• Complete guest check-in and check-out procedures accurately and efficiently
• Perform all nightly audit functions, including balancing daily transactions, reconciling accounts, and preparing operational reports
• Monitor arrivals, departures, reservations, and special requests to ensure smooth overnight operations
• Assist guests with luggage delivery and room orientation during overnight arrivals when required
• Safely operate hotel vehicles for guest transportation or operational needs, where applicable
• Monitor hotel activity throughout the night and maintain awareness of all guests, visitors, and access points
• Conduct regular property walks and ensure all public areas remain secure, clean, and presentable
• Respond to guest requests, concerns, and emergencies in a calm and solution-oriented manner
• Act as the primary overnight point of contact for guest assistance, operational support, and incident response
• Coordinate with emergency services and follow hotel safety and security procedures when required
• Assist with overnight setup, preparation, and administrative tasks for the following business day
• Maintain accurate logs, reports, and incident documentation
• Support hotel standards by creating a safe, welcoming, and well-managed overnight environment

What You’ll Bring

• A passion for exceptional hospitality and guest service
• Strong sense of responsibility, professionalism, and accountability
• Ability to work independently and confidently during overnight hours
• Previous experience in front office, night audit, guest services, or hotel operations is preferred
• Comfortable handling overnight property oversight and security-related responsibilities
• Excellent communication and interpersonal abilities
• Ability to remain calm and composed in emergency or high-pressure situations
• High attention to detail and accuracy with financial and administrative tasks
• Comfort using hotel systems, technology, and standard office applications
• Flexibility to work overnight shifts, weekends, and holidays
• CPR/First Aid certification is considered an asset
• G licence (Full Driving Licence) is required

Why Join Us

• Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
• A rare opportunity to shape the Guest experience journey of a brand-new luxury hotel
• Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt. 
• Access to Hyatt colleague travel benefits
• A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.