Assistant Front Office Manager / Hotel Guest Services
Hyatt Place / Hyatt House Tampa Downtown
Tampa, FL
Hyatt Place / Hyatt House Tampa Downtown
Benefits after 30 days, PTO after 90 days, 401k after 6 months. Discounted hotels stays, free parking
Our funky eclectic property is not the suburban Select experience most people know. We have oversized select rooms with upgraded décor & furnishings, along with full-service amenities including bar and restaurant, Corazon!
Compensation: $48,000 to $53,000 per year plus bonus
JOB SUMMARY
Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
MINIMUM REQUIREMENTS
Education
High school diploma or equivalent required.
Associate or bachelor’s degree preferred.
Experience
1–2 years of supervisory experience in hospitality or front office preferred.
Previous hotel experience required.
Skills and Knowledge
Strong leadership and team-building abilities.
Excellent customer service and communication skills.
Strong organizational and multitasking capabilities.
Ability to problem-solve and make sound decisions independently.
Proficiency with Property Management Systems (PMS) and Microsoft Office.
JOB DUTIES
Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
Resolve guest concerns promptly and professionally, escalating as needed.
Assist with scheduling, training, and performance management for front-of-house team members.
Ensure adherence to company policies, service standards, and safety/security procedures.
*** Please apply directly at www.hrihospitality.com/careers ***
Hyatt Place/Hyatt House Tampa Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment.
EOE/M/F/Vet/Disabled
Hyatt Place / Hyatt House Tampa Downtown
Hotel with 230 Rooms
Stay in the Heart of Tampa
Hyatt Place Tampa Downtown | Tampa Riverwalk Hotel
Set in Tampa’s city center, Hyatt Place Tampa Downtown near the Tampa Riverwalk offers 230 spacious rooms, an elevated restaurant and bar, and a chic design inspired by Tampa’s Latin history.
Hyatt House
When you choose Hyatt House Tampa Downtown, you’ll be smack-dab in Tampa’s city center and within walking distance to the Tampa Convention Center, One Tampa City Center, and Amalie Arena. The hotel’s chic style celebrates Tampa’s rich Latin history—discover local artwork, antique fixtures, and cosmopolitan designs at every turn.