Associate Director of Sales and Marketing

Description

Provide the highest levels of customer service to internal partners and external clients at all times, and set the example and tone of interactions for immediate team and hotel staff.

Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail. Set the example for the sales and catering team.

Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.

Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your Regional VPS, and your General Manager.

Become familiar with hotel’s annual budget and be knowledgeable of the hotel’s occupancy, average rate, and REVPAR goals and performance metrics. Aid in forecasting for sales and catering.

Become the expert on your local and like-branded competitors, and ensure hotel is receiving its fair share.

Work closely with Revenue Manager and liaise with other departments to ensure optimal revenue achievement.

Prepare for, participate in, facilitate and report out on all necessary internal meetings, conference calls, reporting, planning and other necessary aspects required of this position.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Network with key local business and association contacts, community leaders, and hotel partners in order to develop positive rapport with local community and garner new, referral, and repeat business as a result.

Work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the company, and achieve the team’s overall goals.

Own career development for self and that of direct reports.

Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.

Equal Opportunity Employer

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