Concierge
Grand Hyatt Nashville
Nashville, TN
Grand Hyatt Nashville
1000 Broadway
Nashville, TN 37203
Telephone (615) 622-1234
Website www.hyatt.com
Managed by HM Alpha Hotels & Resorts
Current Job Openings
Be the Nashville Expert! Part-Time Concierge at Grand Hyatt. Elevate guest experience.Part-Time Various Shifts
The Concierge enhances the guest experience by providing personalized services, arranging reservations, and delivering information to ensure a memorable stay. This role directly impacts guest satisfaction, loyalty, and the overall reputation of the property.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
- Provide information on hotel services, local attractions, dining, and entertainment.
- Make reservations, secure tickets, and arrange transportation and travel details.
- Handle VIP requests, including special product orders and turndown services.
- Arrange for laundry, cleaning, and repair services for guests’ belongings.
- Assist with administrative tasks, including authorizing credit applications.
- Facilitate the sending and receiving of guest packages.
- Act as host for morning coffee service and create warm guest interactions.
- Report suspicious behavior to hotel security to maintain a safe environment.
- Consistently greet guests in a professional, friendly manner to elevate their experience.
- Perform additional duties as assigned to support the Front Office team.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Strong guest service orientation with a welcoming and professional demeanor.
- Ability to follow detailed instructions and perform routine tasks consistently.
- Reliable problem-solving and multitasking abilities in a fast-paced environment.
- Physical capability to assist guests by lifting and carrying belongings.
- Discretion and attentiveness when handling sensitive guest needs or information.
PROFESSIONAL EXPERIENCE
- Previous guest service or hospitality experience preferred.
- Demonstrated ability to provide personalized and efficient service.
ACADEMIC BACKGROUND
High School Diploma or equivalent required.
WHAT YOU CAN EXPECT
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
Pay Rate: $16/hour
Successful completion of a background check is required prior to employment.
Grand Hyatt Nashville
Hotel with 591 Rooms
Immerse Yourself in Luxury at Our Downtown Nashville Hotel on Broadway
Stay in the middle of the action at Grand Hyatt Nashville, your downtown upscale retreat. Within walking distance of The Gulch and Midtown, our Broadway hotel features one of the highest outdoor rooftop bars in Music City, a rooftop pool, a spa and seven food and beverage experiences.
Get a good night’s rest in one of our 591 rooms, including 53 suites at Grand Hyatt Nashville. Experience downtown Nashville right outside our hotel’s doorstep, then retreat to upscale comfort. With hardwood floors and floor-to-ceiling windows, our rooms come with the thoughtful amenities you expect, like 55-inch flat-screen TVs—and a few luxurious touches, including blackout curtains and BALMAIN® bath amenities. Craving more space? Opt for a suite offering more room, a living area for you to spread out and access to our signature Grand Club® during your stay.
Take your pick from seven incredible dining establishments. At Grand Hyatt Nashville, you’ll find no shortage of diverse eateries with local fare to nosh on.
Voted the Best New Hotel in North America by M.I.C.E., Grand Hyatt Nashville is centrally located on world-renowned Broadway with easy access to transportation within the metropolitan area. Our event and meeting spaces are the third largest in downtown Nashville, featuring breathtaking design and architecture, and a variety of indoor and outdoor venue options, as well as dedicated catering, event planning, and audiovisual teams.
Downtown Nashville is the place to be for live music, authentic Southern eats and a rocking good time no matter where you go. Grand Hyatt Nashville puts you in the heart of it all, with a Broadway location that’s walking distance to The Gulch, Ryman Auditorium and Music City’s top entertainment, sports and shopping destinations.