Jobs at Grand Hyatt Nashville

• Phone Operator (Guest Services)

  Grand Hyatt Nashville is hiring a Phone Operator! Join our team to provide exceptional guest service, manage calls efficiently, and support hotel operations.

  The PBX Operator ensures smooth communication throughout the hotel, serving as the first point of contact for guests and callers. This role shapes the guest experience and maintains a professional, welcoming environment at all times.

• Guest Service Representative (Guest Services)

  Grand Hyatt Nashville is hiring a Guest Service Representative! Join our team to deliver exceptional guest experiences, manage check-ins and inquiries, and support daily hotel operations. Enjoy competitive pay, benefits, and a dynamic, team-focused work environment.

  The Guest Service Representative serves as a critical touchpoint between the hotel and its guests, directly influencing first impressions and overall guest satisfaction. This role supports the smooth operation of the front office and guest services department, ensuring seamless check-in/check-out experiences, accurate billing, and responsive assistance. Their day-to-day interactions significantly impact the guest experience, internal workflows, and the hotel's reputation for service excellence.

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