Busperson (Busser / Server Assistant)

FLSA Status: Non-Exempt 

Working Number of Days: 2-3 days Hours: 16-24 hours

Shifts: AM Varies (includes weekends)

Scope of Position:

The Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The bus person must ensure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Position Qualifications and Requirements:

Education & Experience:

• High School diploma or GED certification and/or experience in a hotel or a related field preferred.
• Food service experience with is preferred.

Physical Demands:

• Long hours sometimes required including nights and weekends.
• Heavy work-Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand throughout the entire shift.

Responsibilities may include any and all of the following: 

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with SW Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and correct nametag when working.
• Comply at all times with SW Hotel standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Clear, clean and set tables according to established service standards. 
• Deliver water to table promptly after guests are seated, may assist the server in refilling glasses when necessary; except serving alcohol, where busperson is certified by state and local requirements.
• Clean and wipe down floor, tables, chairs, walls, windows, and service area of outlet.
• Separate dirty china, glassware and silver; and deliver to kitchen for cleaning.
•  Provide service to guests in server’s absence as needed.
•  Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).
• Maintain and store all equipment in an orderly manner and inform management of any broken equipment.
• Maintain per levels of all stocked inventory and inform management of low stock.
•  Attend all training/meetings as required by management.
• Perform other duties as requested by management.

Reports to: Outlet/Restaurant Manager, Assistant Outlet/Restaurant Manager, Outlet/Restaurant Supervisor