Executive Meeting Services Manager

The Executive Meeting Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, through to the completion of the event or function, while maintaining profitable operations and high-quality products and service levels. The employee is expected to market ideas to promote business;, reduce employee turnover;, maintain revenue, and meet budgeted productivity while keeping quality consistently high. The Executive Meeting Manager is also responsible for acting as a liaison between the client and operating departments to ensure a successful meeting and to generate repeat business. Responsible for selling small evens and group (pop ups).

• Responsibilities
  • Create, review and revise rooming lists and VIP lists.
  • Create detailed Resumes for all Groups and Social Events on a Weekly basis.
  • Manage existing accounts and follow up with client for re-solicitation and to capture future business.
  • Effectively communicate with Cescaphe – the Hotel’s On-Site Caterer on any Food and Beverage client requests.
  • Manage the Event Diary in Hyatt Envision Sales and adjust space in order to ensure maximum potential revenue.
  • Be visible on the floor and assist staff as needed during group business dates of stay and on social blocks date of arrival
  • Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
  • Plan and execute holiday and special events in conjunction with the Director of Human Resources
  • Utilize feedback from Meeting Planner evaluations to improve service and quality.
  • Participate in required M.O.D. program as scheduled.
  • Position would be responsible for fully executing all room blocks for both group and social business from contract signing through post event billing
  • Assist Pergola Restaurant in booking one-off social events in the restaurant’s private dining room

  Qualifications:

  • At least 2 years of progressive experience in a hotel or a related field; or a 4year college degree, or a 2-year College degree and 1 or more years of related experience.
  • Must be proficient in MS Windows, Excel – MS PowerPoint in addition to other Company approved spreadsheets and word processing.