Jobs at The Bellevue Hotel

• Director Sales & Marketing (Sales & Marketing)

  Overview The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group & volume transient. The individual is additionally responsible for staying ahead of market trends, market share movement and on

  Responsible for leading & driving top line revenue for traditional sales segments to include group & volume transient. Assesses & reacts to market trends, market share & the competitive hotel environment. Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives. Act as the hotel’s voice of the customer and communicate key issues/concerns at all levels of the organization. Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Prepare correspondence to customers, internal booking reports and file maintenance. Participate in daily business review meeting, training and other sales related meetings as required. Ability to work with other departments within the hotel to provide quality service to customers. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction Attend Industry Meetings and Tradeshows as requested in addition to Community Events Develop and maintain knowledge of Local and Economic Market trends, Competition and Customers.

• Director of Finance (Finance/Accounting)

  Overview The Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all

  Directs or prepares all financial reports in accordance with Highgate Hotels’ requirements, meeting various due dates and deadlines, i.e:

• House Attendant (Housekeeping)

  Overview The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

  Buff marble floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed. Handle all requests for luggage assistance in a friendly, efficient and courteous manner. Handle items for "Lost and Found" according to hotel standards. Clean guestrooms as needed. Have knowledge of and assist in all emergency procedures. Maintain hotel equipment in proper working order. Maintain storage of hotel equipment in proper area. Complete special projects as assigned by the Housekeeping Manager. Ensure overall guest satisfaction.

• Front Desk Agent (Guest Services)

  Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

  Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book.  Be familiar with all in-house groups.  Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes.

• Bellperson (Guest Services)

  Overview The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

  Load and unload luggage carts. Organize and deliver luggage for tour groups Escort guests to rooms and familiarize them with hotel services. Inspect guest’s room to ensure it is in order and that supplies are adequate. Explain features of the room including operation of electronic devices and entertainment. Check/store luggage for arrivals and departures with luggage tags. Store, track, and deliver packages as needed. Deliver messages to meeting rooms. Deliver flowers, laundry, packages and other amenities to guestrooms. Assist with room changes. Maintain current listing of local and area attractions, special events and activities. Maintain list of local transportation guides, churches, sports arenas, etc. Assist Houseperson with guest requests. Ensure lobby reader board is correct. Provide information, maps and directions as required. Where applicable answer console to assist front desk agents. Show guestrooms and suites as needed and emphasize the hotel’s amenities. Perform other duties as requested by management.

• Executive Meetings Manager (Sales & Marketing)

  First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation—designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Condé Nast Traveler’s 2025 Readers’ Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.

• Room Attendant (Housekeeping)

  Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

  Thoroughly clean guestrooms according to standards. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Remove all trash and dirty linen from guestrooms and hallways. Keep all hallways, public areas and closets clean, neat and vacuumed Restock housekeeping cleaning cart for next day's use. Replenish chemical bottles. Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Handle items for “Lost and Found” according to the standards. Ensure overall guest satisfaction.

• Front Office Supervisor (Guest Services)

  Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

  Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book.  Be familiar with all in-house groups.  Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes.

• Director of Rooms / Operations (Operations)

  Overview The Director of Rooms/Operations is responsible for the leadership and performance of Front Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands-on operational leadership with high service s

  Focus on front office operation, including training, scheduling, daily duties, etc. Tour the operating departments, daily making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel’s budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Supervise all F&B personnel. Respond to guest complaints in a timely manner. Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting. Monitor industry trends, take appropriate action to maintain competitive and profitable operations. Work with other Executive Committee members and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in the F&B department. Prepare and submit required reports in a timely manner. Organize and conduct department meetings on a regular basis. Monitor quality of service and product. Cooperate in menu planning and preparation. Ensure timely purchase of F&B items, within budget allocation. Oversee operations of the employee cafeteria. Ensure compliance with all local liquor laws, and health and sanitation regulations. Ensure departmental compliance with SOP’s. Ensure the training of department heads on SOP’s, report preparation, technical job tasks. Attend and/or conduct departmental and hotel training (CARE, One to One), etc. Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. Conduct and/or attend all required meetings, including pre-convention and post-convention meetings. Ensure overall guest satisfaction.

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