Lead Host/Maitre D

Department: Food & Beverage

Reporting to: Food and Beverage Managers and Director of Food and Beverage

Job Purpose

The Food and Beverage Host greets and welcomes guests, seats tables, and maximizes the selling potential of the restaurant area. The Host with The Standard, East Village, will be the first point of contact for guests, so a great attitude and warm, welcoming demeanor is of the utmost importance. The Host is expected to greet & seat guests, answer guest questions, provide beverage service as necessary, and maintain orderly host areas and presentable menus.  

Duties & Responsibilities 

• Greet and welcome guests
• Walk and seat guests at tables
• Ensure proper customer service is being provided by the team
• Ensure that the tables are set up properly & assist with table re-setting
• Control and coordinate all tables in designated section
• Inform the relevant server of table seating & applicable reservation notes
• Give seated guests both food and drinks list
• Take the water order and serve as needed
• Answer guest inquiries as necessary
• Check reservations daily and assign table numbers as needed
• Know and monitor the exact flow of areas (Café, Garden, Terrace, Cuna Bar, and Restaurant)
• Performs other duties as requested by the manager
• Confirm daily reservations by phone and email
• Login daily to Resy operating system to confirm and print reservations for servers and the kitchen
• Plot tables using Resy platform
• Use Resy platform to track diners during meal experience

Qualifications & Requirements

• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming, personal hygiene standards, and expectations per SOPs as well as all COVID-related hygiene protocol
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
• Responsibility: Personal comportment in line with The Standard, New York policies, standards, and expectations
• Willingness to learn and adapt

Physical Requirements

• Able to move and traverse workspace for a minimum period of 8 hours a day
• Periodical bending, kneeling, and stretching
• Able to pull, push, carry and lift at least 50 pounds
• Must be able to seize, grasp, turn and hold objects with hands

Desirable

• Multi-lingual
• Previous work experience in a similar area