Rooms Controller
Grand Hyatt Nashville
Nashville, TN
Grand Hyatt Nashville
1000 Broadway
Nashville, TN 37203
Telephone (615) 622-1234
Website www.hyatt.com
Managed by HM Alpha Hotels & Resorts
Medical, dental & vision, disability & life insurance, EAP, supplemental benefits, 401k match, employee discount program, vacation & sick time
Grand Hyatt Nashville is hiring a service-oriented Rooms Controller to support optimal room assignments and enhance the guest experience. If you’re highly organized, enjoy cross-department collaboration, and are passionate about hospitality, we’d love to hear from you.
Compensation: Starting at $18.00 per hour
The Rooms Controller will provide leadership to Guest Service Agents, collaborates with Front Office Leadership on bookings and inventory, ensures timely room assignments, handles service recovery, responds to guest requests, and supports the front desk during busy periods.
Responsibilities
- Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs.
- Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
- Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes)
- Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
- Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
- Verify Billing details for third party, group blocks, and credit card authorizations are accurate and complete.
- Promptly answer telephone answer front office phones with a positive and clear voice.
- Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
- Document any guest situations which require action by another department and follow up as needed.
- Maintain out of order & out of service rooms with engineering and housekeeping
- Other duties as assigned by the leader
Education and Experience
- High school diploma required.
- Minimum 6 months experience in a hotel rooms division
Grand Hyatt Nashville
Hotel with 591 Rooms
Immerse Yourself in Luxury at Our Downtown Nashville Hotel on Broadway
Stay in the middle of the action at Grand Hyatt Nashville, your downtown upscale retreat. Within walking distance of The Gulch and Midtown, our Broadway hotel features one of the highest outdoor rooftop bars in Music City, a rooftop pool, a spa and seven food and beverage experiences.
Get a good night’s rest in one of our 591 rooms, including 53 suites at Grand Hyatt Nashville. Experience downtown Nashville right outside our hotel’s doorstep, then retreat to upscale comfort. With hardwood floors and floor-to-ceiling windows, our rooms come with the thoughtful amenities you expect, like 55-inch flat-screen TVs—and a few luxurious touches, including blackout curtains and BALMAIN® bath amenities. Craving more space? Opt for a suite offering more room, a living area for you to spread out and access to our signature Grand Club® during your stay.
Take your pick from seven incredible dining establishments. At Grand Hyatt Nashville, you’ll find no shortage of diverse eateries with local fare to nosh on.
Voted the Best New Hotel in North America by M.I.C.E., Grand Hyatt Nashville is centrally located on world-renowned Broadway with easy access to transportation within the metropolitan area. Our event and meeting spaces are the third largest in downtown Nashville, featuring breathtaking design and architecture, and a variety of indoor and outdoor venue options, as well as dedicated catering, event planning, and audiovisual teams.
Downtown Nashville is the place to be for live music, authentic Southern eats and a rocking good time no matter where you go. Grand Hyatt Nashville puts you in the heart of it all, with a Broadway location that’s walking distance to The Gulch, Ryman Auditorium and Music City’s top entertainment, sports and shopping destinations.