Assistant Front Office Manager
The Bellevue Hotel
Philadelphia, PA
Current Job Openings
The Assistant Guest Service Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
- Assist daily in the guest reception.
- Responds daily all social media feedback, follow up with guest as well as internally.
- Communicates effectively and genuinely with guests, team members and other departments.
- Assists and often leads guest service training initiatives within the front office department
- Maintains a friendly and caring demeanor at all times in a fast paced environment.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
- Demonstrates team work by co-operating and assisting colleagues as needed.
- Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
- Maintains and updates all guest profiles
- A 4-year college degree and at least 1 year of related experience required.
- Supervisory experience required. Labor experience and OPERA experiences preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
The Bellevue Hotel
Hotel with 184 Rooms
The Bellevue Hotel is a living landmark that embodies the style and revelry of Philadelphia’s gilded days. Part history, part innovation and always timeless, here guests enjoy spacious hotel rooms in a Center City location on Broad Street.
The Bellevue Hotel is embarking on an exciting transformation journey, offering guests a whole new level of luxury and style upon completion. Stay tuned for an unforgettable experience in the heart of Philadelphia and join our team!