Convention Services Manager
Hyatt Regency Valencia
Santa Clarita, CA
Hyatt Regency Valencia
24500 Town Center Drive
Santa Clarita, CA 91355
Telephone (661) 799-1234
Generous medical, dental & vision benefits start first of month after hire, including FSA, HSA & Dependent Care. Plus Disability & Life Insurance, EAP, supplemental benefits, 401(k) w/ match, employee discounts, vacation/sick time, free meal & parking.
Make your mark at Hyatt Regency Valencia, where exceptional events begin with you. As a Convention Services Manager, you’ll play a key role in turning meetings into extraordinary experiences. It’s about building relationships, anticipating needs, and delivering seamless service.
The Convention Services Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events. Your work will directly influence the success of group business, guest satisfaction, and overall event execution, helping to drive repeat business and enhance the hotel’s reputation as a premier meetings destination.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
- Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans.
- Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments.
- Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last-minute requests with poise and professionalism.
- Support the sales team by contributing to the pre-event planning process and offering creative, on-brand solutions that elevate the guest experience.
- Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements.
- Build strong, lasting relationships with clients to encourage loyalty and future bookings
KEY STRENGTHS FOR SUCCESS
- Detail-oriented mindset with exceptional organizational and multitasking abilities
- Strong interpersonal and communication skills, both written and verbal
- Calm under pressure and solution-oriented when addressing client needs
- Collaborative team player who thrives in a fast-paced, dynamic environment
- Ability to balance operational logistics with customer service excellence
PROFESSIONAL EXPERIENCE
- 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
- Proven experience managing multiple events and client accounts simultaneously
- Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite
ACADEMIC BACKGROUND
- Bachelor’s degree in Hospitality Management, Business, Communications, or related field preferred
- Equivalent combination of education and experience may be considered
Hyatt Regency Valencia
Hotel with 244 Rooms
Welcome to Our Valencia Hotel Near Six Flags Magic Mountain
Hyatt Regency Valencia brings you some of the best Valencia has to offer. Our pet-friendly hotel in Santa Clarita, California, features luxuriously-appointed rooms and suites near Six Flags, Universal Studios, The Cube – Ice and Entertainment Center, the Santa Clarita Aquatic Center and the Santa Clarita Conference Center.
Fall into your plush Hyatt Grand Bed® and indulge yourself with our deluxe KenetMD bath amenities. And expect modern comforts like complimentary in-room Wi-Fi, marble baths and large flat-screen HD TVs.
Rejuvenate mind and body with a dip in the heated outdoor pool at our Santa Clarita, California hotel. Relax in our luxurious whirlpool or take a leisurely break on the welcoming sun deck before retiring for the evening to your Santa Clarita hotel room. Situated adjacent to the fitness center, the pool and deck area has been designed with your relaxation, fitness and fun in mind. Enjoy it with our compliments.
The StayFit™ center at our Valencia luxury hotel features the latest cardio and weight-training equipment, including Peloton. Whether you prefer to begin your day with an invigorating run on a treadmill or you’re more of a night owl, you’ll find all you need for a complete workout.
At Greater Pacific, discover the intriguing, the delicious and the always fresh from the West Coast flavors. Every dish from our kitchen starts in California — fish from our ocean, vegetables from our fields, we are passionate about sea-to-table and passionate about bringing local California fare to you.