Guest Service Supervisor
Hyatt Regency Valencia
Santa Clarita, CA
Hyatt Regency Valencia
24500 Town Center Drive
Santa Clarita, CA 91355
Telephone (661) 799-1234
Join the Team Where Hospitality Shines – Hyatt Valencia. At Hyatt Valencia, we don’t just offer jobs—we build careers rooted in passion, service, and community. Set in the vibrant heart of Southern California, our hotel thrives on teamwork, guest connection, and a hands-on culture where everyone con
The Guest Service Supervisor will deliver service in a courteous, professional, and efficient manner, performing a variety of tasks primarily related to guest check-in and check-out, while contributing to a seamless and positive overall guest experience.
Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guest
- Ability to work overtime and irregular hours as needed
- Other duties as assigned by the leader
Education and Experience
- HS Diploma or equivalent
- Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination
Hyatt Regency Valencia
Hotel with 244 Rooms
Welcome to Our Valencia Hotel Near Six Flags Magic Mountain
Hyatt Regency Valencia brings you some of the best Valencia has to offer. Our pet-friendly hotel in Santa Clarita, California, features luxuriously-appointed rooms and suites near Six Flags, Universal Studios, The Cube – Ice and Entertainment Center, the Santa Clarita Aquatic Center and the Santa Clarita Conference Center.
Fall into your plush Hyatt Grand Bed® and indulge yourself with our deluxe KenetMD bath amenities. And expect modern comforts like complimentary in-room Wi-Fi, marble baths and large flat-screen HD TVs.
Rejuvenate mind and body with a dip in the heated outdoor pool at our Santa Clarita, California hotel. Relax in our luxurious whirlpool or take a leisurely break on the welcoming sun deck before retiring for the evening to your Santa Clarita hotel room. Situated adjacent to the fitness center, the pool and deck area has been designed with your relaxation, fitness and fun in mind. Enjoy it with our compliments.
The StayFit™ center at our Valencia luxury hotel features the latest cardio and weight-training equipment, including Peloton. Whether you prefer to begin your day with an invigorating run on a treadmill or you’re more of a night owl, you’ll find all you need for a complete workout.
At Greater Pacific, discover the intriguing, the delicious and the always fresh from the West Coast flavors. Every dish from our kitchen starts in California — fish from our ocean, vegetables from our fields, we are passionate about sea-to-table and passionate about bringing local California fare to you.