Bell Attendant

Department: Front Office  

Reporting to: Front Office Managers, Assistant Director of Front Office, and Director of Front Office

Job Purpose

As a Bell Attendant, you will not only delight our guests but also excite them; taking them out of their comfort zone whilst taking care of them. From the moment our guests step through our doors take care of a seamless arrival and departure experience, assisting them with their queries and unexpressed wishes.  

The Bell Attendant is someone that everybody wants to know and become friends with because of their insider knowledge and connections provides information on hotel services and most importantly, makes our guests feel welcome. They create the feeling of being the first point of contact due to the frequency and length of their interactions with guests.

Duties & Responsibilities 

• Opens door and greets as they enter and leave the hotel.
• Assists guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms.
• Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features, and services to guests and provide information to guests regarding local attractions and activities.
• Assists guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests.
• Occasionally runs errands for guests and delivers items to guest rooms.
• Accepts mail for the hotel to be given to the front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally deliver packages to guest rooms.
• Attends to any special requests from guests.
• Respond appropriately to guest complaints. Inform the supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May regularly inspect and clean hotel entrance and surrounding areas of litter and debris.
• Always maintains a courteous and professional manner.
• Consider the guest experience in everything you do, always be onstage and delight in offering the best assistance to our guests, and create a special Standard experience.
• Take pride and personal ownership of our guests’ arrival, departure, and overall experience ensuring that it is what you would expect during your stay at The Standard.
• Maintain 100% guest recognition on all VIPs arriving/departing, repeat guests, and company directors visiting outlets
• Performs any other duties, if capable, as requested by management.

Qualifications & Requirements

• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming, and personal hygiene standards and expectations per Standard of Operating Procedures
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
• Able to maintain a high level of confidentiality
• Strong communication
• High School Diploma or equivalent

Physical Requirements

• Able to traverse spaces throughout the building and outside as necessary
• Able to work standing for a minimum of 10 hours a day
• Periodical bending, kneeling, and stretching
• Able to pull, push, carry, and lift at least 50 pounds
• Must be able to seize, grasp, turn, and hold objects with hands

Desirable

• Multi-lingual
• Prior guest service work experience