Hotel Sales Coordinator

Description

Sales Coordinator

PLEASE NOTE - THIS POSITION IS AN ACTIVE SELLING POSITION

Key Role Responsibilities:

The Sales Coordinator will cultivate and maintain strong client relationships, expertly negotiate hotel rates and packages, and craft compelling proposals. Ensuring client satisfaction will be paramount, alongside managing the day-to-day operations of the sales department. This role also encompasses essential administrative tasks, including managing contracts, sales records, marketing materials, and generating insightful reports.

As a primary point of contact for incoming sales inquiries, the coordinator will respond promptly, professionally, and efficiently to all internal partners and external customers.

The ideal candidate will demonstrate exceptional time management, strong self-motivation, and proactive planning skills, coupled with keen organizational awareness and meticulous attention to detail.

Responsibilities include diligently completing assigned tasks, such as assisting with or managing room blocks, generating select reports, notifying clients of key dates (including cut-off or payment schedule deadlines), and preparing group resumes, event orders, BEOs, billing details, and other integral administrative aspects of booking and executing groups and events.

The coordinator will also orchestrate and implement the logistics for meetings, conferences, and events held at the hotel, ensuring all details, such as room setup, catering, and technical requirements, are expertly managed.

As needed, the Sales Coordinator will acquire a thorough understanding of the hotel’s food and beverage offerings (including products, pricing, and presentation), as well as the hotel’s function spaces, audio-visual capabilities, and other details crucial for successful group and event execution.

The role requires the ability to learn and effectively utilize digital sales systems and conceptual sales processes, such as Envision, Opera, Reserve, Colleague, and Microsoft Office. A strong understanding of the hotel’s sales strategies, including rates, fees, and budgeted goals, is essential for implementing these tools and resources to achieve individual and team objectives and efficiently complete job duties.

The Sales Coordinator will prepare and present reports at all necessary internal meetings, conference calls, and contribute to reporting, planning, training, and other communications required for this position.

A collaborative and unified work style that fosters teamwork is essential, along with an entrepreneurial spirit that empowers sound decision-making for the hotel and contributes to achieving the team’s overall goals.

The Sales Coordinator will be expected to take ownership of their career development and actively seek out training and job opportunities to continuously refine their talents, skills, creativity, and personal and professional growth.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties! Our company is huge proponents of training and development including our signature sales training – DST “Dynamic Sales Training” which all sales managers and Director of Sales attend in their first year in the company.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.