Host / Hostess
The Bellevue Hotel
Philadelphia, PA
Compensation: Up to $18.50 per hour
The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Responsibilities- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive of guests’ needs assist in providing a pleasant dining experience.
- Assist cashier in collection of money or credit cards from guests and servers as needed.
- Know how to prepare cashier report at the end of the shift.
- Pay out servers’ and service attendants’ tips if appropriate.
- Know how to properly take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to established side work checklist.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Know and understand the state liquor laws.
- Ensure overall guest satisfaction.
- High School diploma and/or experience in a hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
The Bellevue Hotel
172 Room Hotel
The Bellevue Hotel is a living landmark that embodies the style and revelry of Philadelphia’s gilded days. Part history, part innovation and always timeless, here guests enjoy spacious hotel rooms in a Center City location on Broad Street.
The Bellevue Hotel is embarking on an exciting transformation journey, offering guests a whole new level of luxury and style upon completion. Stay tuned for an unforgettable experience in the heart of Philadelphia and join our team!