Front Desk Supervisor

We are looking for an Front Desk Supervisor who has a passion for elevated customer service and a strong desire to cultivate their hospitality career. To be successful Front Desk Supervisor you must ensure the daily operation and service meets the Hyatt and OTH standards, while working directly with Front Office Manager and other leaders to resolve customer and employee issues. You should be a team player and maintain knowledge of policies, procedures. 

BASIC FUNCTION: The Front Desk Supervisor is responsible for the daily quality and accuracy of the work produced by the Front Office Team in conjunction with the Front Office Manager. The highest standards of operation relating to guest satisfaction are to be maintained through the Front Desk Supervisor in the overall operation of the Front Office.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent. 2-year college degree preferred

1 year hotel front office experience and/or supervisory experience in customer related industry

Professional verbal and written communication skills

Demonstrate leadership skills

Knowledge of Microsoft Office suite, property management systems and inventory management systems preferred.

Demonstrate decision-making skills/manager stressful situations

Strong interpersonal skills

Demonstrate ability to multitask

Availability for both AM/PM shifts, including weekends and holidays

ESSENTIAL FUNCTIONS:

Responsible for assisting the Front Office Manager with coordinating staffing, onboarding and training.

Supervise the daily operation of the Front Office

Ensure that the procedures for guest check-in and check-out are maintained.

Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests’ arrivals, departures and special requests.

Work in collaboration with the Front Office Manager to ensure all Hyatt/OTH policies, procedures and service scores are met and maintained.

MARGINAL FUNCTIONS:

Serve on the Emergency Response Team.

Act as MOD as needed.

Benefits

We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health. 

•  Competitive Wages and Incentive Plan
•  On Demand Payment 
• Opportunities for Advancement 
•  Complimentary Meals  
•  Medical, Dental and Vision Insurance 
•  Flexible Spending Accounts
•  401(k) Retirement Plan with Company Match 
•  Paid Vacation, Personal and Sick Days 
•  Eight (8) Paid Holidays 
•  OTH Hotels Resorts and Brand (if applicable) Hotels Discounts 
•  Life and AD&D Insurance Short Term and Long-Term Disability Insurance 
•  Voluntary Accident, Critical Illness and Hospital Indemnity Insurance 
•  Referral Bonus

The Hyatt Centric Arlington, Managed by OTH Hotels & Resorts is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, genetic information, pregnancy, or any other protected characteristics outlined by federal, state or local laws.

The policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship.

The Hyatt Centric Arlington makes hiring decisions based solely on qualification, merit, abilities and current business needs

Individual compensation packages are based on various factor unique to each candidate, including skill set, experience, qualification