Front Office Supervisor

We are seeking a goal oriented, motivated Front Office Supervisor to join our dynamic team.

This highly skilled Front Office Supervisor is responsible for assisting the Front Desk Manager, Hotel Manage and/ or the General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Will also perform any other job duties as assigned.

REQUIRED SKILLS AND ABILITIES: 

• Previous supervisory responsibility preferred
• Must be able to convey information and ideas clearly.
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Must have three years of experience and or in a similar position.
• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Work Habits:

In order to maintain a positive guest and team members experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

QUALIFICATIONS: 

To perform this position successfully, an individual must be able to perform each essential function satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required. Preferred to have at least three years of experience in the hotel industry and or a similar position.

• Will acquire a Criminal Background Check, and E-Verify

Required Education

• High school or equivalent

TEAM CULTURE:

Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.

The Hyatt Place I Hyatt House LAx benefits offerings include:

• Healthcare insurance for you and your qualifying family provided at no-cost.
• Dental insurance
• Vision insurance
• Short-/long-term disability insurance
• 401(K) plan with employer match
• Domestic Partner coverage
• Paid holidays, vacation, and personal time off
• Tuition reimbursement program
• Discounted hotel rooms for team members and family

When you think of teams, companies and opportunities there are always some that stand out above all others. That search is why you ended up here with our team. We stand out in our industry because we have belief in the people and the culture. Take that next step in the best part of your career journey by connecting with our hiring team. Don’t look back, as your future is a wonderful journey ahead!

Today, Hyatt remains a beacon of innovation, quality, and success. This continued leadership is the result of our employees staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Yes – To Opportunities and Positive Experiences.
• Ambitious- We believe in having a strong desire and determination to achieve success.
• Thriving- We encourage you to grow and succeed and help you accomplish your goals.
• Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings.

If you LOVE what you do, a Front Office Supervisor position with the Hyatt Place I Hyatt House Hotel is a great opportunity for you.

The Hyatt Place I Hyatt House Los Angeles International Airport provides equal employment opportunities to all (EEO/AA/Disabled/Veterans) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Hyatt Place I Hyatt House complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.