Sales Manager

Build Business.   Drive Revenue.   Help Transform a Hotel.

The Ontario Airport Hotel & Conference Center is entering an exciting new chapter. Under new ownership, our 295-room hotel, featuring more than 22,000 square feet of flexible meeting and event space, is undergoing a comprehensive renovation and preparing to rebrand as Hyatt Regency.

We are seeking an experienced, results-driven Hotel Sales Manager with a strong background in group sales, corporate accounts, and new business development to help drive revenue growth and strengthen the hotel's competitive position in the Ontario and Inland Empire hospitality market.

The Sales Manager will take ownership of assigned accounts throughout the entire sales cycle—from prospecting and contract negotiation through pre-arrival coordination, event execution support, and post-event follow-up. The ideal candidate is a proactive sales professional who can build lasting client relationships, deliver exceptional service, and consistently convert opportunities into profitable business.

What You'll Do

• Drive New Business: Proactively identify, prospect, and secure corporate, group, association, and meeting business to achieve established revenue goals.

• Manage Assigned Accounts: Serve as the primary sales contact for assigned accounts throughout the entire sales cycle, from initial inquiry and prospecting through contracting, pre-arrival coordination, and post-event follow-up.

• Grow Key Accounts: Develop and maintain strong relationships with corporate clients, meeting planners, travel managers, and other business partners to generate repeat business and referrals.

• Maximize Revenue: Generate profitable guest room, meeting space, banquet, and food and beverage business while identifying opportunities to increase account production.

• Negotiate and Close Business: Prepare proposals, conduct site inspections, negotiate rates and contract terms, and convert qualified leads into confirmed business.

• Coordinate Pre-Arrival Details: Partner with Catering, Convention Services, Front Office, Revenue Management, and other departments to communicate client requirements and support a seamless transition from sales to operations.

• Ensure Client Satisfaction: Maintain ongoing communication with clients before, during, and after their stay or event, addressing concerns and coordinating appropriate resolutions.

• Conduct Post-Event Follow-Up: Solicit client feedback, evaluate account performance, identify future business opportunities, and strengthen relationships for repeat bookings.

• Maintain Sales Pipeline and Forecasts: Keep accurate account records, sales activities, contracts, and forecasts within the hotel's sales and CRM systems.

• Identify Market Opportunities: Monitor competitors, analyze lost business, and develop strategies to increase market share.

• Represent the Hotel: Participate in industry events, networking functions, client presentations, and community business organizations.

• Support the Rebranding: Help introduce the hotel's evolving product, services, and Hyatt Regency positioning to prospective and existing clients.

What We're Looking For

Required Qualifications

• Minimum of 3 years of direct hotel sales experience, including responsibility for generating and closing business.

• Demonstrated success in group sales, corporate account development, or meeting and event sales.

• Experience managing hotel sales accounts throughout the complete sales cycle, including prospecting, proposals, contracting, pre-arrival coordination, and post-event follow-up.

• Proven ability to develop new accounts, retain existing clients, and achieve established revenue goals.

• Working knowledge of hotel sales processes, group bookings, room blocks, meeting space sales, and event coordination.

• Strong relationship-building, communication, negotiation, problem-solving, and organizational skills.

• Experience using hotel CRM systems and Microsoft Office applications.

• Ability to work independently, manage multiple accounts and deadlines, and maintain an active sales pipeline.

• Flexibility to attend occasional evening or weekend client events and hotel functions.

Preferred Qualifications

• Five or more years of hotel sales experience in a full-service, upscale, branded, or conference hotel.

• Established relationships with corporate accounts, meeting planners, and business organizations in the Inland Empire or Southern California.

• Experience with Hyatt Envision, Oracle OPERA Cloud, Delphi.fdc, or comparable hotel sales, CRM, and property management systems.

• Experience supporting a hotel opening, renovation, repositioning, or brand transition.

• Degree in Hospitality Management, Business Administration, or a related field.

Why Join Our Team?

• Be Part of a Transformation: Help reposition a newly renovated hotel as Hyatt Regency.

• Make a Meaningful Impact: Manage your own portfolio of accounts and contribute directly to the hotel's revenue growth.

• Competitive Compensation: Annual base salary of $75,000–$85,000.

• Professional Growth: Gain valuable experience in hotel repositioning, brand transition, and full-service hospitality sales.

• Collaborative Environment: Work with a leadership team focused on building a successful hotel operation.

Ready to Grow With Us?

If you have a proven record of generating hotel sales, enjoy managing client relationships from initial contact through successful event completion, and want to help shape the future of a transforming hotel, we encourage you to apply.

Manhattan Hospitality Advisors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.