Job Summary

Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.   

This is a non-exempt position and will be paid on an hourly basis with overtime in accordance with state and federal law. 

Salary range $62,400 $70,000   

Candidate Profile  

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.   

Or 

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.   

Core Work Activities  

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.   
• Administers and ensures employee adherence to corporate and local SOPs.   
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).   
• Demonstrates knowledge and proficiency in all safety and emergency procedures.   
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.   
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.   
• Fosters teamwork and communication among different departments.   

Developing, Coordinating, and Managing Property Events  

• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.   
• Monitors and directs concierge, boats, Kids Klub, and guest experience.   
• Creates, organizes and implements activities for all age ranges.   
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.  
• Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.   

Managing Departmental Budgets  

• Manages wages and controllable expenses within budgeted guidelines.   
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.   
• Manages the department's budget in the areas of man hours and wages.   
• Reads and comprehends operating statements and budget worksheets.   

Conducting Human Resources Activities  

• Provides constructive coaching and counseling to employees.   
• Supports the development, training, and mentoring of employees.  
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.   
• Motivates and provides a work environment in which employees are productive.   
• Listens and responds to employee's needs.   
• Manages group or interpersonal conflict situations effectively.   
• Develops and manages hourly employees.   

Ensuring Exceptional Customer Service  

• Provides excellent customer service.   
• Determines guest's needs, and strives to meet these needs.   
• Handles guest problems and complaints effectively.    

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.