Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, ancillary sales and revenue generation. Ensures implementation of the Hyatt Vacation Ownership brand service strategy and brand initiatives with the objective of meeting or exceeding owner & guest expectations and resort financial management. Holds property leadership team accountable for strategy execution and guides their individual professional development. Partners with the Association Board of Directors to achieve objectives and goals for Hyatt Vacation Ownership business and the Resort Association alike. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Partners with the site process team (Project Director-Sales and Construction Manager), if applicable, to maximize site customer and associate satisfaction and profitability. Represents Hyatt Vacation Ownership brand values in all leadership actions.
Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.
