Guest Services Associate

Hyatt Vacation Club at Wild Oak Ranch
San Antonio, TX

posted April 26, 2024

Guest Services Associate

Compensation: $16.60 Hourly

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?  

If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.  

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.  

Core Work Activities

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.  

  • Comply with quality assurance standards.  

  • Stand, sit, or walk for an extended period of time.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays. 

  • Perform other reasonable job duties as requested by Supervisors.  

Hyatt Vacation Club at Wild Oak Ranch

96 Unit Time-Share

An adventure‑filled retreat in San Antonio.

Set in gorgeous Texas Hill Country and just minutes from downtown, Wild Oak Ranch is the perfect home base for history buffs, golfers, and fun-loving families alike. Surrounded by the greens of an award-winning golf course and 39 acres of lush landscaping and nature trails, this ranch-inspired haven encourages Owners and guests to enjoy the outdoors. From splashing away in the resort’s pools and 800‑foot lazy river to observing Texan flora and fauna on the winding on-site trails, unforgettable vacation memories are made here.