Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.
Ensures station and table set-ups are complete, replenished, and ready for service at the start of the shift and performs side duties as assigned by the Food & Beverage leadership team. (Buffing glassware, silverware, roll-ups, etc.)
Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?
Serve as contact person for clients, vendors, and meeting planners and communicate with them by phone and email to respond to questions and requests. Promote awareness of brand image internally and externally. Assist manager/supervisor in making telephone calls to specified individuals. Design, confirm, and communicate room layouts and set-up requirements for special events. Manage pre-event billing details, such as writing proposals, costing out events, developing the banquet event order, and obtaining deposits. Enter and locate work-related information using computers and/or point of sale systems. Receive and distribute incoming faxes to appropriate personnel and guests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor others engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Greets and escorts guests to rooms. Opens doors and assists owners/guests/visitors entering and leaving property. Informs them of property amenities, services, and hours of operation, and local areas of interest and activities. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, in-room safe, etc.). Transports guest luggage to and from villa/guest room and/or designated bell area. Assists with luggage storage and retrieval. Assists owners/guests/visitors in and out of vehicles, including assisting with loading/unloading luggage. Supplies owners/guests with directions. Arranges transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) and records advance transportation request as needed. Communicates parking procedures to owners/guests/visitors.
