Guest Relations Coordinator

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 

Core Work Activities

• Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.  
• Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.  
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.  
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.  
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.  
• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. 
•  Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.  
• Attention to customer service with a professional and pleasant personality. 
• Available to work a flexible schedule including evenings, weekends, and holidays.   
• Perform other reasonable job duties as requested by Supervisors.   

Site Specific Perks

• Free On-Site Parking  
• Department celebrations 
• Associate Appreciation Week 
• Monthly associate recognition and reward programs 
• Company branded winter coat and work shoe stipend provided 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.