General Manager

Position Summary

The General Manager provides executive leadership for all aspects of hotel operations, ensuring compliance with Hyatt Regency brand standards and Desert Hospitality Management (DHM) policies while delivering exceptional guest experiences, financial performance, team member engagement, and owner satisfaction.

Key Responsibilities

• Lead all hotel departments including Rooms, Food & Beverage, Engineering, Sales & Marketing, Revenue Management, Finance, Human Resources, Security, and Events.
• Ensure compliance with Hyatt brand standards, DHM SOPs, and all applicable laws.
• Drive RevPAR, ADR, occupancy, GOP, EBITDA, guest satisfaction, and associate engagement.
• Develop department leaders through coaching, succession planning, and accountability.
• Maintain strong relationships with ownership, Hyatt, community partners, and DHM leadership.
• Champion a culture of safety, inclusion, ethics, and service excellence.

Qualifications

• Bachelor's degree preferred; 8–10+ years progressive hotel leadership.
• Previous General Manager experience in a Hyatt Regency or comparable full-service upscale hotel preferred.
• Strong financial acumen, budgeting, forecasting, revenue management, and labor management skills.

Core Competencies

• Strategic Leadership
• Financial Acumen
• Guest Experience Excellence
• Talent Development
• Operational Excellence
• Executive Communication
• Change Management
• Integrity & Accountability

Performance Expectations

• Meet or exceed annual financial plan.
• Achieve Hyatt brand compliance.
• Maintain high guest satisfaction scores.
• Develop a high-performing leadership team.
• Protect hotel assets and reputation.